Upcoming My ARC Extended System Outage

My ARC will be unavailable on Sunday, August 9, and Sunday, August 16, 2020, from 1 a.m. until 7 a.m. EDT for system maintenance and software updates. You will not be able to access My ARC, including any of its tools or products, during these timeframes.

ARC realizes that any system outage is an inconvenience to you, and we apologize for the impact this may have on your work with ARC tools and products. This advance notice intends to provide you with adequate time to make any necessary schedule adjustments. Sunday dates are selected for this type of maintenance to minimize the impact to My ARC users, considering Sunday is the day of the week with the lowest amount of user activity.

Your understanding and patience are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization who may be impacted by these scheduled outages.

Final Deletion of TAME Airlines

ARC will move forward with the final deletion of TAME Airlines (EQ/269) from ARC effective Monday, August 3, 2020 (PED 08/09/2020). Please submit outstanding refunds in IAR prior to the final deletion date.

Final Deletion of Arkia Israeli Airlines

ARC will move forward with the final deletion of Arkia Israeli Airlines (IZ/238) from ARC effective Monday, August 3, 2020 (PED 08/09/2020). Refunds are not supported by ARC. For assistance, please contact Arkia Israeli Airlines directly.

Final Deletion of Precision Air

ARC will move forward with the final deletion of Precision Air (PW/031) from ARC effective Monday, August 3, 2020 (PED 08/09/2020). Refunds are not supported by ARC. For assistance, please contact Precision Air directly.

Important Updates to ARC Pay Fees and Resources

ARC has partnered closely with the travel agency community as it manages the many impacts of the COVID-19 pandemic. This has included the temporary suspension of ARC Pay chargeback fees.

As ARC Pay transactions begin to return to a steady pace, ARC will return to its standard ARC Pay policies and fee structure. Please note that the following fees apply only to transactions processed through the ARC Pay (formerly Travel Agency Service Fee, or TASF).

ARC Pay will be reinstating its standard $25 chargeback handling fee, beginning with chargebacks drafted on August 6, 2020.

Additionally, in cases of extensive chargeback disputes, ARC has seen a recent increase in arbitration fees from credit card companies. A $500 arbitration fee may be charged in cases where a transaction is disputed by the customer twice, defended by the agency twice, and the credit card company ultimately decides in favor of the customer. Arbitration fees are initiated by the credit card company, not by ARC; when they do occur, the travel agency is liable for their payment. For more information about these arbitration fees, as well as ARC’s recommendations for preventing chargebacks and maintaining robust documentation, view the ARC Pay Dispute Information and FAQs.

Please note that ARC’s COVID-19 policies on debit memos and the extension of the Ticket Resolution Service (TRS) compensatory grace fee period remain in effect until further notice. For more information, view the COVID-19 Debit Memo Management FAQs.

If you have any questions about these updates, please reach out to ARC’s Customer Care Center at ccchelp@arccorp.com or 703-816-8003

ARC’s COVID-19 Resources for Travel Agencies

ARC is providing access to several resources to help the travel community manage the impacts of COVID-19. These resources can be accessed here.

This list of resources includes:

  • Weekly air travel data updates
  • Airline refund and exchange information
  • Debit memo and chargeback guidelines
  • Airline ticket validity extension information
  • Fraud prevention resources

Learn More

Tip of the Week: When Does ARC Auto-Submit an IAR Sales Report?

When an IAR sales report does not contain any transactions (has no activity) and has not been authorized/submitted by the standard Tuesday 11:59 p.m. ET deadline (or Wednesday 11:59 p.m. ET during a week with an ARC-recognized Monday holiday), ARC will automatically submit a “No Sales” report on the agency’s behalf.

ARC’s auto-submission of a “No Sales” report may only occur when all previous weeks' sales reports have already been authorized and submitted. All financial information on the Authorize and Submit screens of a “No Sales” report will reflect $0.00.

This ARC auto-submission takes place in IAR after 3 a.m. ET when the system is taken down for routine maintenance. If you are reviewing your sales report between 11:59 p.m. and 3 a.m. ET and notice your sales report has not been auto-submitted, please do not take any action. Manual submission of any sales report after the 11:59 p.m. ET submission deadline will be recognized by the system as a late authorization. There will be no late authorization penalty for any unsubmitted “No Sales” reports that become auto-authorized by ARC.