Upcoming My ARC Extended System Outage
My ARC will be unavailable on Sunday, August 30, 2020, from 3 a.m. until 6 a.m. EDT to perform a system update. You will not be able to access My ARC, including any of its tools or products, during this extended outage.
ARC realizes that any system outage is an inconvenience to you, and we apologize for the impact this may have on your work with ARC tools and products. This advance notice intends to provide you with adequate time to make any necessary schedule adjustments. Sunday dates are selected for this type of maintenance to minimize the impact to My ARC users, considering Sunday is the day of the week with the lowest amount of user activity.
Your understanding and patience are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by these scheduled outages.
ARC Labor Day Holiday Information
ARC's offices will be closed on Monday, September 7, 2020, in observance of Labor Day. Therefore, agencies will have one extra day to finalize their IAR sales report. All sales reports for PED 09/06/2020 must be authorized by 5 p.m. EDT on Wednesday, September 9, 2020.
Transactions issued in your GDS from Friday, September 4, 2020, to Sunday, September 6, 2020, may be voided or modified in the GDS or IAR until Tuesday, September 8, 2020.
Immediately following the 5 p.m. deadline, the IAR system will be unavailable from 5 p.m. to 6 p.m. EDT on Wednesday, September 9. Any sales report authorizations for PED 09/06/20 performed after 5 p.m. on that day will be considered a late submission. Any errors will be moved to the following PED and your cash disbursement may be impacted.
ARC’s Customer Care Center hours for PED 09/06/2020 are:
- Monday: Closed
- Tuesday: 9 a.m. to 9 p.m. EDT
- Wednesday: 9 a.m. to 9 p.m. EDT
- Thursday–Friday: 9 a.m. to 7:30 p.m. EDT
Placing Emergency Document Requisitions Orders after the Labor Day Holiday
Emergency orders placed on September 4, 2020, will be delivered Tuesday, September 8, 2020. Please ensure you place your orders to meet your business needs.
Managing COVID-19-Related Debit Memos and Chargebacks
For debit memos related to COVID-19-related events, enter the code “COVID19” in the Agency Reason field in ARC Memo Manager. When that field is already filled, use Flex Field 6, but remember that Flex Field 6 is not visible to the airline.
The extension of the Ticket Resolution Services (TRS) compensatory fee grace period from 15 days to 45 days remains in effect. ARC hopes that by extending the window, travel agencies and airlines can more easily resolve open debit memos during this challenging time.
Complete details can be found in the article “Managing COVID-19-Related Debit Memos and Chargebacks.”
Tip of the Week: Receiving ARC Pay Chargebacks and Dispute Notifications via Email vs. US Postal Service
You can request to receive ARC Pay chargebacks and disputes via email rather than US postal service. This can make it easier and faster for you to receive and keep track of these ARC Pay issues. To do this, send an e-mail to arcpaydisputes@arccorp.com indicating you would like to receive these disputes via email. You must provide your ARC Number as well as two or more email addresses with the name of the person(s) receiving the notices. Please keep in mind that when this request is done you will no longer receive any ARC Pay notifications via US mail. You can view additional FAQs on managing ARC Pay disputes by clicking here.