Reminder: PED 09/06/20 Sales Reports Due at 5 p.m. ET Tomorrow

This is a reminder that the sales report authorization/submission deadline for Period Ending Date (PED) 09/06/20 is 5 p.m. ET tomorrow, Wednesday, September 9, 2020. Immediately following the 5 p.m. deadline, the IAR system will be unavailable from 5 p.m. to 6 p.m. ET.

Any sales report authorization for PED 09/06/20 performed after 5 p.m. ET tomorrow will be considered a late submission. Any errors will be moved to the following PED and your cash disbursement may be impacted.

Reducing the Labor Day holiday sales reporting authorization deadline by seven hours will allow ARC’s settlement operations to continue to run as smoothly and reliably as possible, while at the same time ensure cash disbursements are delivered as scheduled on Wednesday, September 16, 2020.

This submission deadline is consistent with ARC’s settlement schedule for Memorial Day (PED 05/24/20) and will apply to all Monday ARC holidays until further notice. For information about upcoming holiday schedules, view ARC’s 2020 Holiday Schedule.

We appreciate your understanding. As the air travel industry stabilizes, we expect to return to our normal operating procedures. If you have any questions, please contact ARC’s Customer Care Center at ccchelp@arccorp.com or 703-816-8003.


Managing COVID-19-Related Debit Memos and Chargebacks

For debit memos related to COVID-19-related events, enter the code “COVID19” in the Agency Reason field in ARC Memo Manager. When that field is already filled, use Flex Field 6, but remember that Flex Field 6 is not visible to the airline.

The extension of the Ticket Resolution Services (TRS) compensatory fee grace period from 15 days to 45 days remains in effect. ARC hopes that by extending the window, travel agencies and airlines can more easily resolve open debit memos during this challenging time.

Complete details can be found in the article “Managing COVID-19-Related Debit Memos and Chargebacks.”


Tip of the Week: Self-Paced Training Videos and Reference Guides

Did you know ARC provides training videos and reference guides to help walk you through and go over the functionality of ARC’s tools, services, concepts and processes?

For example, do you know what to do if you encounter the error Retry Later – Document in Use while using IAR? ARC has a self-paced Training/Knowledge Center available on our website that houses short videos and reference guides designed to quickly help answer that question or any other you may have around a different subject matter.

We invite you to check out the growing list of video tutorials available by clicking here.