Upcoming Bank Holiday Settlement Date Change

Wednesday, November 11, 2020 is a bank holiday in the United States. Therefore, both ACH debits and credits for PED 11/01/2020 will be processed by ARC's settlement bank for ARC's travel agency customers on Thursday, November 12, 2020.

Please note that this bank holiday does not affect any other ARC operations and ARC will be open on November 11, 2020.

If you have any questions, please contact ARC’s Customer Care Center at ccchelp@arccorp.com  or 703-816-8003.


Planned My ARC System Maintenance November 22 and 29

My ARC, including all tools and products, will be unavailable on Sunday, November 22, 2020, and Sunday, November 29, 2020, from 1 a.m. until 7 a.m. EST. During these times, you will be unable to access My ARC, including Memo Manager and IAR. Theses full system outages are required to perform crucial system maintenance and software updates.

We realize that any system outage may be an inconvenience, but ARC is committed to providing a safe and secure operating environment. The Sunday dates and early morning hours were purposely selected to minimize the impact to most My ARC users. Your understanding and patience are appreciated as we improve and upgrade ARC’s systems. Please share this information with others in your organization that may be impacted.


Changes to ARC’s Weekly Cash Disbursement and Refund Processes

As announced via email to ARC’s travel agency customers on October 29, 2020, ARC has been informed by its settlement processor bank, U.S. Bank, that all ACH debits must be secured by the bank prior to being disbursed as part of the ACH process. U.S. Bank has taken this position as part of its own risk mitigation practices associated with the COVID-19 pandemic. As such, ARC is required to make updates to its settlement calendar until further notice. ARC’s primary objective in this instance is to provide an equitable solution for the market and ensure airline and travel agency customers will continue to receive any funds they are owed as soon as possible.

To comply with the bank’s requirements, ARC will require all airlines to wire any funds owed and process cash debits from its travel agency customers on the Friday following the end of the sales week (five days after the period ending date, or PED+5). ARC will then process wires to its airlines and credits to its travel agency customers the following Wednesday (PED+10). These changes will go into effect beginning PED 11/08/2020. When banking holidays fall on a Friday or Monday, this schedule will adjust slightly. A visualization of the new calendar, including holiday scenarios, is available here.

For the travel agency community, this means customers who authorize a weekly sales report with a cash debit balance will be drafted five days after the close of the sales week (Friday), whereas customers who authorize a weekly sales report with a cash credit balance will disbursed funds 10 days after the close of the sales week (the following Wednesday).

Please note:

  1. These changes apply to ARC cash settlement transactions, including ARC Pay.
  2. These changes do not affect credit card transactions.

A list of FAQs is available here. If you have any questions, please contact ARC’s Customer Care Center at ccchelp@arccorp.com.


Virgin Australia No Longer Accepts Mastercard or Visa

Effective PED 11/15/2020, Virgin Australia (VA/795) no longer accepts Mastercard or Visa as forms of payment with ARC.


Tip of the Week: Reconciling the IAR Sales Report

ARC strongly recommends the IAR sales report be reconciled daily. The sales report should have a final reconciliation performed prior to sales report authorization/submission. The following steps facilitate this process:

  • Verify that all documents and voids are correctly listed in the IAR sales report;
  • Correct any errors;
  • Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing);
  • Verify all commission amounts;
  • Verify that all refund and exchange transactions are accurate and that their values include any penalty information (if applicable);
  • Verify cash and credit totals;
  • Verify the net remit amount.

You can also view more information on IAR in Section 5 of the Industry Agents’ Handbook.