Planned My ARC System Maintenance November 22 and 29

My ARC, including all tools and products, will be unavailable on Sunday, November 22, 2020, and Sunday, November 29, 2020, from 1 a.m. until 7 a.m. EST. During these times, you will be unable to access My ARC, including Memo Manager and IAR. These full system outages are required to perform crucial system maintenance and software updates.

We realize that any system outage may be an inconvenience, but ARC is committed to providing a safe and secure operating environment. The Sunday dates and early morning hours were purposely selected to minimize the impact to most My ARC users. Your understanding and patience are appreciated as we improve and upgrade ARC’s systems. Please share this information with others in your organization that may be impacted.


Changes to ARC’s Weekly Cash Disbursement and Refund Processes

As announced via email to ARC’s travel agency customers on October 29, 2020, ARC has been informed by its settlement processor bank, U.S. Bank, that all ACH debits must be secured by the bank prior to being disbursed as part of the ACH process. U.S. Bank has taken this position as part of its own risk mitigation practices associated with the COVID-19 pandemic. As such, ARC is required to make updates to its settlement calendar until further notice. ARC’s primary objective in this instance is to provide an equitable solution for the market and ensure airline and travel agency customers will continue to receive any funds they are owed as soon as possible.

To comply with the bank’s requirements, ARC will require all airlines to wire any funds owed and process cash debits from its travel agency customers on the Friday following the end of the sales week (five days after the period ending date, or PED+5). ARC will then process wires to its airlines and credits to its travel agency customers the following Wednesday (PED+10). These changes will go into effect beginning PED 11/08/2020. When banking holidays fall on a Friday or Monday, this schedule will adjust slightly. A visualization of the new calendar, including holiday scenarios, is available here.

For the travel agency community, this means customers who authorize a weekly sales report with a cash debit balance will be drafted five days after the close of the sales week (Friday), whereas customers who authorize a weekly sales report with a cash credit balance will disbursed funds 10 days after the close of the sales week (the following Wednesday).

Please note:

  1. These changes apply to ARC cash settlement transactions, including ARC Pay.
  2. These changes do not affect credit card transactions.

A list of FAQs is available here. If you have any questions, please contact ARC’s Customer Care Center at ccchelp@arccorp.com.


Tip of the Week: Does ARC Auto Submit an IAR Sales Report?

When an IAR sales report does not contain any transactions (has no activity) and has not been authorized/submitted by the standard Tuesday 11:59 p.m. EST deadline (or Wednesday 11:59 p.m. EST during a week with an ARC-recognized Monday holiday), ARC will automatically submit a "No Sales" report on your behalf.

ARC auto submission of a "No Sales" report may only occur when all previous weeks' sales reports have already been authorized and submitted. All financial information on the Authorize and Submit screens of a "No Sales" report will reflect $0.

This ARC auto submission takes place in IAR after 3 a.m. EST when the system is taken down for routine daily maintenance. If you are reviewing your sales report between 11:59 p.m. and 3 a.m. EST and notice that your sales report has not been auto-submitted, please do not take any action. Manual submission of any sales report after the 11:59 p.m. EST submission deadline will be recognized by the system as a late authorization. There will be no late authorization penalty for an un-submitted "No Sales" report that becomes auto authorized by ARC.