ARC’s Thanksgiving Holiday Hours

In celebration of the Thanksgiving holiday, ARC’s offices will be closed on Thursday, November 26, and Friday November 27, 2020. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/29/2020. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, December 1, 2020.

The GDS/IAR void date for transactions issued Wednesday, November 25, through Sunday, November 29, is Monday, November 30, 2020.

The RR Donnelley Warehouse will be closed on Thursday, November 26, and Friday, November 27, 2020. Emergency Document Orders placed on Wednesday, November 25, before 4 p.m. EST will ship same-day and will arrive on Monday, November 30. Second-day orders placed on Wednesday, November 25, before 4 p.m. EST will arrive Tuesday, December 1, 2020. Please place your document order early to avoid delays.

Planned My ARC System Maintenance on November 29

My ARC, including all tools and products, will be unavailable on Sunday, November 29, 2020, from 1 a.m. until 7 a.m. EST. During this time, you will be unable to access My ARC, including Memo Manager and IAR.

Full system outages are required to perform crucial system maintenance and software updates.

We realize that any system outage may be an inconvenience, but ARC is committed to providing a safe and secure operating environment. The Sunday date and early morning hours were purposely selected to minimize the impact to most My ARC users. Your understanding and patience are appreciated as we improve and upgrade ARC’s systems. Please share this information with others in your organization that may be impacted.

LIAT No Longer Accepts Visa or Mastercard

Effective PED 11/29/2020, LIAT (LI/140) no longer accepts Visa or Mastercard as forms of payment with ARC.

Changes to ARC’s Weekly Cash Disbursement and Refund Processes

As announced via email to ARC’s travel agency customers on October 29, 2020,ARC has been informed by its settlement processor bank, U.S. Bank, that all ACH debits must be secured by the bank prior to being disbursed as part of the ACH process. U.S. Bank has taken this position as part of its own risk mitigation practices associated with the COVID-19 pandemic. As such, ARC is required to make updates to its settlement calendar until further notice. ARC’s primary objective in this instance is to provide an equitable solution for the market and ensure airline and travel agency customers will continue to receive any funds they are owed as soon as possible.

To comply withthe bank’srequirements, ARC will require all airlines to wire any funds owed and process cash debits from its travel agency customers on the Friday following the end of the sales week (five days after the period ending date, or PED+5). ARC will then process wires  to its airlines and credits to its travel agency customers the following Wednesday (PED+10). Thesechangeswill go into effect beginning PED 11/08/2020.When banking holidays fall on a Friday or Monday, this schedule will adjust slightly.A visualization of the new calendar, including holiday scenarios, is available here.

For the travel agency community, this means customers who authorize a weekly sales report with a cash debit balance will be drafted five days after the close of the sales week (Friday), whereas customers who authorize a weekly sales report with a cash credit balance will disbursed funds 10 days after the close of the sales week (the following Wednesday).

Please note:

  • These changes apply to ARC cash settlement transactions, including ARC Pay.

  • These changes do not affect credit card transactions. 

A list of FAQs is available here. If you have any questions, please contact ARC’s Customer Care Center

Tip of the Week: Reversing an Authorized and Submitted IAR Sales Report

Accuracy is a key component of the sales report. If you discover that changes must be made to a transaction or multiple transactions in a sales report that has already been submitted, you may still do so with the Authorize Reverse command. This feature allows you to electronically retrieve the sales report from ARC. 

You may reverse the Authorized/Submitted status of a sales report if the reporting deadline has not passed. Reversing the authorized status of a report restores your ability to add, modify, or delete transaction information contained in the report. You may reverse a single sales report that has already been submitted to ARC any time prior to the Tuesday 11:59 p.m. EST deadline. However, once you reverse the authorized status of a report, you are still responsible for authorizing the report again before the Tuesday 11:59 p.m. EST deadline. To reverse the authorization of a Sales Report:

  • At the IAR homepage, click the box associated with the ARC#;
  • Click the “R” box located under the Rev A/S heading;

  • The Reverse Authorize Status screen displays;

  • Type your password in the Enter Password textbox;

  • Click Submit to submit the reverse authorize/submit request;

  • Click Cancel to cancel the reverse authorize/submit request of the sales report and return to the sales report screen.