2021 ARC Agency Pricing

The COVID-19 pandemic continues to affect organizations throughout the travel industry including ARC and its travel agency customers. Due to the significant adverse impact the pandemic is having on air travel transaction volumes, ARC is adjusting both its annual travel agency location fee and quarterly transaction fees to ensure the continued reliability of ARC’s settlement system for the global air travel community. These changes have been approved by representative organizations of the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. In 2021, ARC will also revert its Ticket Resolution Service (TRS) fee grace period back to the standard schedule.

Lastly, ARC is making two minor updates to both the Agent Reporting Agreement (ARA) and Corporate Travel Department Reporting Agreement (CTDRA), which have also been approved by JAB-ARA and the ARC Board of Directors.

2021 Annual Travel Agency Location Fee

A 2021 annual travel agency location fee of $304 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 21, 2021. A full listing of 2021 fees can be found here. A separate draft will be issued for each active agency location on record as of January 3, 2021. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

In the event your agency is going through a bank account change or will be opting to voluntarily delete or change participation program, these updates will need to be completed by January 7, 2021. Bank account changes can be made with ARC’s accreditation tool in My ARC or by contacting ARC’s Customer Care Center (CCC) at 855-816-8003 or ccchelp@arccorp.com.

2021 Quarterly Transaction Fees

The 2021 quarterly transaction fees will only be applied to travel agencies who process 1,000 or more transactions in a particular quarter. The 2021 fee schedule is outlined below and can be found here.

Transactions per Quarter

Price per Transaction (US$)

Tier 1

1,000 – 2,224,999

$0.025

Tier 2

2.224 – 5.999M

$0.023

Tier 3

6M or more

$0.021

Travel agencies will be notified prior to each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

TRS Fee Grace Period Updates

In April 2020, ARC extended the TRS compensatory fee grace period from 15 days to 45 days. ARC’s aim was to provide travel agencies and airlines more time to easily resolve open debit memos during a highly volatile and challenging time period.

Beginning with memos loaded on January 1, 2021, ARC is reverting the TRS compensatory fee grace period back to 15 days, at which point any open TRS debit memos will be charged a $55 fee. ARC is taking this step after careful analysis of current TRS debit memo trends.


Updates to ARA and CTDRA Coming January 4

ARC is making two minor updates to the ARA and CTDRA. To view a summary of the ARA changes, please click here and for a full review of these changes, please click here. To view a summary of the CTDRA changes, please click here and for a full review of these changes, please click here.

ARA and CTDRA changes will become effective January 4, 2021.

Please note that in accordance with Section 5 of the ARA, your continued participation with ARC after January 4, 2021, serves as your acceptance of the amendments.


Ravn Alaska (7H/808) Joins ARC (Payment Update)

Ravn Alaska (7H/808) will join ARC as a participating carrier effective December 14, 2020 (PED 12/20/2020).

Headquartered in Anchorage, Alaska, Ravn operates various domestic routes intrastate Alaska. Many of these communities are rural, isolated locations dependent on air service for their survival. Ravn operates Dash 8-100 aircraft and has a fleet of 10 planes.

They have elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Ravn Alaska.

For inquiries, reservations or sales information, contact them at 1-833-418-2360 or visit their website at https://ravnalaska.com/.


Tip of the Week: Resetting Your Own My ARC Password

You can easily reset your own My ARC password in a simple, fast, and secure way. At the login page, look for the link that says “Forgot Password?”. You will need to enter your username and email address and then click Continue. On the next page, complete the security questions or scroll all the way down and click the link that states Reset your password by email.

This will send you an email that will have a link to create a new password.