ARC Holiday Information

ARC’s offices will be closed on Friday, December 25, 2020, and Friday, January 1, 2021, in observance of Christmas and New Year’s Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued on Thursday, December 24, 2020, will be extended until Monday, December 28, 2020. The GDS void/IAR reconciliation dates for tickets issued on Thursday, December 31, 2020, will be extended until Monday, January 4, 2021.

Sales Report Submission

Weekly sales reports for PED 12/27/20 must be authorized by 11:59 p.m. EST on Tuesday, December 29, 2020, and weekly sales reports for PED 01/03/21 must be authorized by 11:59 p.m. EST on Tuesday, January 05, 2021.


2020 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC designated bank accounts on or after January 21, 2021. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999

$ 0.012

Tier 2

2.225 M – 5.999 M

$ 0.011

Tier 3

6 M or more

$ 0.010


2021 ARC Agency Pricing

The COVID-19 pandemic continues to affect organizations throughout the travel industry including ARC and its travel agency customers. Due to the significant adverse impact the pandemic is having on air travel transaction volumes, ARC is adjusting both its annual travel agency location fee and quarterly transaction fees to ensure the continued reliability of ARC’s settlement system for the global air travel community. These changes have been approved by representative organizations of the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. In 2021, ARC will also revert its Ticket Resolution Service (TRS) fee grace period back to the standard schedule.

Lastly, ARC is making two minor updates to both the Agent Reporting Agreement (ARA) and Corporate Travel Department Reporting Agreement (CTDRA), which have also been approved by JAB-ARA and the ARC Board of Directors.

2021 Annual Travel Agency Location Fee

A 2021 annual travel agency location fee of $304 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 21, 2021. A full listing of 2021 fees can be found here. A separate draft will be issued for each active agency location on record as of January 3, 2021. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

In the event your agency is going through a bank account change or will be opting to voluntarily delete or change participation program, these updates will need to be completed by January 7, 2021. Bank account changes can be made with ARC’s accreditation tool in My ARC or by contacting ARC’s Customer Care Center (CCC) at 855-816-8003 or ccchelp@arccorp.com.

2021 Quarterly Transaction Fees

The 2021 quarterly transaction fees will only be applied to travel agencies who process 1,000 or more transactions in a particular quarter. The 2021 fee schedule is outlined below and can be found here.

Transactions per Quarter

Price per Transaction (US$)

Tier 1

1,000 – 2,224,999

$0.025

Tier 2

2.224 – 5.999M

$0.023

Tier 3

6M or more

$0.021

Travel agencies will be notified prior to each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

TRS Fee Grace Period Updates

In April 2020, ARC extended the TRS compensatory fee grace period from 15 days to 45 days. ARC’s aim was to provide travel agencies and airlines more time to easily resolve open debit memos during a highly volatile and challenging time period.

Beginning with memos loaded on January 1, 2021, ARC is reverting the TRS compensatory fee grace period back to 15 days, at which point any open TRS debit memos will be charged a $55 fee. ARC is taking this step after careful analysis of current TRS debit memo trends.


Ravn Alaska Now Accepts Visa, Mastercard, Diners, JCB and Discover

Effective with sales issued on Monday, December 21, 2020 (PED 12/27/2020), Ravn Alaska (808/7H) will begin accepting Visa, Mastercard, Diners, JCB and Discover as forms of payment through ARC.


Changes to ARC’s Weekly Cash Disbursement and Refund Processes

As announced via email to ARC’s travel agency customers on October 29, 2020, ARC has been informed by its settlement processor bank, U.S. Bank, that all ACH debits must be secured by the bank prior to being disbursed as part of the ACH process. U.S. Bank has taken this position as part of its own risk mitigation practices associated with the COVID-19 pandemic. As such, ARC is required to make updates to its settlement calendar until further notice. ARC’s primary objective in this instance is to provide an equitable solution for the market and ensure airline and travel agency customers will continue to receive any funds they are owed as soon as possible.

To comply with the bank’s requirements, ARC will require all airlines to wire any funds owed and process cash debits from its travel agency customers on the Friday following the end of the sales week (five days after the period ending date, or PED+5). ARC will then process wires to its airlines and credits to its travel agency customers the following Wednesday (PED+10). These changes will go into effect beginning PED 11/08/2020. When banking holidays fall on a Friday or Monday, this schedule will adjust slightly. A visualization of the new calendar, including holiday scenarios, is available here.

For the travel agency community, this means customers who authorize a weekly sales report with a cash debit balance will be drafted five days after the close of the sales week (Friday), whereas customers who authorize a weekly sales report with a cash credit balance will disbursed funds 10 days after the close of the sales week (the following Wednesday).

Please note:

  1. These changes apply to ARC cash settlement transactions, including ARC Pay.
  2. These changes do not affect credit card transactions.

A list of FAQs is available here. If you have any questions, please contact ARC’s Customer Care Center at ccchelp@arccorp.com.


Tip of the Week: How to address the IAR error message "Inaccessible Sales Report"

When authorizing and submitting your weekly sales report, you may get the error message “Inaccessible Sales Report.” Do not be alarmed if you receive this message as there is nothing wrong with your report.

All you have to do is close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right hand corner of the IAR sales report screen, and then open IAR again. You should then be able to authorize and submit your sales report.