Martin Luther King Jr. Holiday Information

ARC offices will be closed on Monday January 18, 2021, in observance of Martin Luther King Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued from Friday, January 15, 2021, to Sunday January 17, 2021, will be extended until Tuesday, January 19, 2021.

Sales Report Submission

Weekly sales reports for PED 01/17/21 must be authorized by 5 p.m. EST on Wednesday, January 20, 2021.

ARC's Customer Care Center will be open on Tuesday January 19, 2020, the office hours for this week will be:

  • Monday: Closed
  • Tuesday: 9 a.m. to 9 p.m. EST
  • Wednesday: 9 a.m. to 9 p.m. EST
  • Thursday: 9 a.m. to 7:30 p.m. EST
  • Friday: 9 a.m. to 7:30 p.m. EST

2021 Annual Travel Agency Location Fee

The 2021 annual agent location fee of $304 will be collected for each of your office locations via electronic draft from your designated bank account on January 21, 2021.

A separate draft of $304 will be issued for each active agency branch location on record as of January 3, 2021. For consolidated drafting agents, only one draft will be assessed for all ARC-approved locations.

If your agency has filters on your bank account, please make sure to contact your bank representative and add ARC’s Company ID 9521367276.

In the event your agency is going through a bank account change or will be opting to voluntarily delete, these details were needed to be finalized by December 28, 2020.

2020 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC designated bank accounts on or after January 21, 2021. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


La Compagnie No Longer Accepts Mastercard or Visa

Effective PED 01/17/21, La Compagnie (B0/002) no longer accepts Mastercard or Visa as form of payment. ARC will provide updates as La Compagnie seeks to find a new MasterCard and Visa processor.

ARC Extends Free Access to Fraud Mitigation Tool

ARC is extending free access to the fraud mitigation tool, ARC Risk Check until March 31, 2021, for new users. For more information about the service and to enroll, click here.

Tip of the Week: Self-Paced Training Videos and Reference Guides

Did you know ARC provides training videos and reference guides that walk through the functionality of ARC’s tools, services, concepts and processes? For instance, do you know what to do if you encounter the error “Retry Later – Document in Use” while using IAR?

ARC’s Self-Paced Training/Knowledge Center is available on the ARC website. It houses short videos and reference guides designed to quickly help answer any question or issue.
Check out the growing list of video tutorials available by clicking here.