Amaszonas Uruguay Voluntarily Deletes From ARC

Uruguay Amaszonas (Z7/455) will voluntarily delete from ARC effective Monday, March 1, 2021 (PED 03/07/2021).

Should you have any questions, please contact their representative at 818-990-9733 or email:

Reminder: Obtaining Valid Card Authorizations via the GDS

As a reminder, it is important that agents follow the procedures outlined in section 6 of the IAH related to payment card authorizations.

Best Practice Card Acceptance (Section 6 of the IAH)

Identify the ticketing airline and, at the time of ticketing, obtain an authorization (i.e., approval code) via the GDS for the exact amount of the transaction. Transactions that are not properly authorized may not be settled successfully and, as a result, the airline may not be paid. In addition, the airline could be subject to increased card acceptance costs or non-compliance fees, in which case the airline may contact the agent for reimbursement.

Failure to obtain properly authorized transactions through the GDS leads to higher acceptance fees for airlines and on ARC Pay transactions. This can also lead to chargebacks due to missing or invalid authorizations. Transactions that have been chargedback often result in debit memos or in the case of ARC Pay transactions, agency fees and other miscellaneous travel-related transactions processed via ARC, drafted from your bank account and a loss of revenue.

Tip of the Week: Reaching Out to an Airline Regarding a Memo

For each memo issued, the validating airline or supplier can provide their contact information. The full information is available by scrolling to the bottom of the memo. There, you can find a link to the airline ticketing policy website as well as a phone number, email and/or mailing address provided by the airline for memo-related issues. You can also communicate directly with the airline by using the Correspondence feature within Memo Manager.