Upcoming My ARC Extended System Outage

My ARC will be unavailable on Sunday, March 21, 2021, from 1 a.m. until 7 a.m. EST to perform system maintenance and software updates. You will be unable to access My ARC, including any of its tools or products, during this extended outage.

ARC realizes that any system outage is an inconvenience to you, and we apologize for the impact this may have on your work with ARC tools and products. This advance notice is intended to provide adequate time to make any necessary schedule adjustments. Sunday dates are typically selected for this type of maintenance to minimize the impact to My ARC users, considering Sunday is the day of the week which has the lowest amount of activity.

Your understanding and patience are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled outage.

Tip of the Week: Why Was My My ARC Account Deleted?

Any My ARC account with access to ARC tools containing sensitive data (including Accreditation, Agent's Choice, Document Ordering System, Document Retrieval Service, IAR, and Memo Manager) is automatically deleted after 150 days of no activity for your data protection.

Payment Card Industry (PCI) security standards require you access your account and change your password every 90 days when you have access to sensitive data. A My ARC account with access to sensitive data and with no login attempts will go through the following statuses before it is automatically deleted (a reminder email is sent to you before each status change):

  • 90 Days (Inactive status) – Access is locked.

  • 120 Days (Suspended status) – Access is locked and suspended.

  • 150 Days (Deleted status) – The account is automatically deleted.

If you don’t have access to any ARC tools that contain sensitive data, your My ARC password will never expire, and your account will never be automatically deleted. However, it is strongly recommended that all My ARC users log in at least once a month to maintain an active account status.

If you are unable to access your My ARC account for any reason, you may attempt to reset your password by clicking the Reset a Forgotten Password link found on My ARC.

If your account has been suspended or deleted, please contact your administrator to restore access. If you do not know who the administrator is, please click on the Find Your Administrator link found on My ARC.