FRAUD ALERT: Phishing Emails Return

ARC has recently been alerted that a phishing email campaign by fraudsters has returned. Fraudsters are manipulating the Sabre name and logo to deceive travel agents into unknowingly divulging their GDS login credentials. This phishing email urges the recipient to click on a link in the email in order to “confirm your Sign-in” or be locked out of your account. Do not fall for urgent action requests in emails.

Ensure that all employees become aware of this fraud scheme.

Example of a recent phishing email:

Look out for:

  • Emails with a sense of urgency to log in so that your account is not locked.
  • Misspelled words. This email contains two spelling errors: “infornation” and “trainning.”
  • Grammatical errors or awkward use of language. This phishing email contains three grammatical errors: “sabre,” “all global countries,” and “Sabreis”.

What to do:

  1. “Hover” your mouse over the link to reveal the true web address controlled by the fraudster.
  2. If an employee believes they may have unknowingly clicked on such an embedded link, then ensure the agent changes their password immediately through the usual program/bookmark.
  3. Alert your GDS provider if you believe an agent’s log-in credentials have been compromised.
  4. Ensure password changes or confirmations occur through the usual program/bookmark and not through a link embedded in an email.
  5. Use strong passwords that are changed at least every 90 days.
  6. Monitor ticketing activity so that unexpected ticketing activity (late night ticketing, immediate departures, foreign itineraries, etc.) can be identified early.
  7. Some GDS’s may offer options to turn off ticketing overnight for agencies.
  8. Forward suspected phishing emails to ARC at

2021 Quarterly Transaction Fees – First Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure. Note: Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after April 22, 2021. Only one draft will be issued for consolidated drafting agencies.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


Tip of the Week: How to Dispute a Memo in Memo Manager

ARC Memo Manager gives you the ability to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo by using the Dispute button at the top of the Memo Details page or by using the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in the public correspondence does not change the status of the memo to a disputed status.

To dispute a memo:

  1. Click Dispute. The Memo Manager – Dispute screen will appear.
  2. Type the dispute dollar value in the Dispute Amount field.
  3. Type comments concerning the dispute in the Comment (public) textbox.
  4. If you need to attach any supporting documentation, click Attach File.
  5. Click Submit.
  6. The Memo Manager – Save screen will display asking, "Do you want to submit changes?"
  7. Click Yes to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending.” The airline will then either accept or reject the dispute. Airlines can set the limit of the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.