FRAUD ALERT: Phishing Emails Return

ARC has recently been alerted that a phishing email campaign by fraudsters has returned. Fraudsters are manipulating the Sabre name and logo to deceive travel agents into unknowingly divulging their GDS login credentials. This phishing email urges the recipient to click on a link in the email in order to “confirm your Sign-in” or be locked out of your account. Do not fall for urgent action requests in emails.

Ensure that all employees become aware of this fraud scheme.

Example of a recent phishing email:

Look out for:

  • Emails with a sense of urgency to log in so that your account is not locked.

  • Misspelled words. This email contains two spelling errors: “infornation” and “trainning.”

  • Grammatical errors or awkward use of language. This phishing email contains three grammatical errors: “sabre,” “all global countries,” and “Sabreis”.

What to do:

  1. “Hover” your mouse over the link to reveal the true web address controlled by the fraudster.

  1. If an employee believes they may have unknowingly clicked on such an embedded link, then ensure the agent changes their password immediately through the usual program/bookmark.

  1. Alert your GDS provider if you believe an agent’s log-in credentials have been compromised.

  1. Ensure password changes or confirmations occur through the usual program/bookmark and not through a link embedded in an email.

  1. Use strong passwords that are changed at least every 90 days.

  1. Monitor ticketing activity so that unexpected ticketing activity (late night ticketing, immediate departures, foreign itineraries, etc.) can be identified early.

  1. Some GDS’s may offer options to turn off ticketing overnight for agencies.

  1. Forward suspected phishing emails to ARC at StopFraud@arccorp.com.


Register Now: "Past, Present & Future Attempts to Capture the Travel Leakage Monster" Webinar

Despite decades of strict policies from corporate travel managers discouraging direct bookings, a steady stream of invisible and unmanaged or direct bookings remains.


Fortunately, innovative and modern technologies are paving a new path forward – one that streamlines data gathering and provides a single system-of-record for data from all booking sources, also known as omnichannel data.

Join an upcoming panel of experts on Wednesday, May 21 from 2-3 p.m. EST as they discuss what omnichannel data is, traditional management methods, and the revolutionary techniques for fully managing bookings from all possible sources that result in greater transparency, traveler productivity, more thorough duty-of-care coverage for all travelers, additional savings opportunities, and more seamless downstream integrations with expense, TMC and other travel-related services.

This panel, moderated by ARC’s Shelly Younger, Director, Airline Retailing Strategy & Head of NDC, features Andres Fabris, Founder & CEO Traxo, Scott Gillespie a travel industry advisor, and ARC’s Sarah Boyd, Sr. Manager Airline Retailing.

What you can expect to take away from this session:

  • Identify and discuss the pros and cons of the various historical attempts to detect and capture leakage and gather bookings from all sources, including TMCs, OTAs, and suppliers.
  • Examine and quantify the consequences of leakage on travel programs, including poor duty of care, reduced compliance, and missed savings opportunities for all stakeholders in the travel management process.
  • Analyze the proven benefits of omnichannel data management on contemporary “hybrid” travel programs.

Identify a recommended path forward for the industry.


Webinar: TCVS Episode 9 - Assessing the Travel Industry with A4A

In 2019, ARC data showed a record number of passenger trips, and by all indications, 2020 was poised for more growth. However, in March of 2020 air travel came to an almost complete standstill. As air travel rapidly declined, Airlines for America (A4A) took a proactive approach to help air travel by launching the Fly Healthy, Fly Smart campaign. The campaign educates travelers on the enhanced cleaning and procedural changes U.S. airlines have implemented as well as raises awareness for the traveling public on how to prevent the spread of COVID-19. 

In this episode, Rebecca Spicer, Senior Vice President of Communications at A4A, discusses the Fly Healthy, Fly Smart campaign as well as what airlines and other suppliers can do to encourage travel recovery, particularly in the corporate segment.


Tip of the Week: Reconciling the IAR Sales Report

ARC strongly recommends that the IAR sales report be reconciled daily. The sales report should have a final reconciliation performed prior to sales report authorization/submission. The following steps will facilitate this process:

  • Verify that all documents and voids are correctly listed in the IAR sales report.

  • Correct any errors.

  • Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing).

  • Verify all commission amounts.

  • Verify that all refund and exchange transactions are accurate and that their values include any penalty information (if applicable).

  • Verify cash and credit totals.

  • Verify the net remit amount.

You can also view more information on IAR in Section 5 of the Industry Agents’ Handbook.