Air Burkina No Longer Accepts Visa or Mastercard

Effective PED 05/23/2021, Air Burkina (2J/226) no longer accepts Visa or Mastercard as forms of payment through ARC. Agents issuing refunds for Air Burkina are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.


Upcoming My ARC Extended System Outages

My ARC will be unavailable on Sunday, May 23, 2021 and on Sunday, May 30, 2021, from 1 a.m. until 7 a.m. Eastern Time to perform system maintenance and software updates. During this extended outage, you will be unable to access My ARC, including any of its tools or products.

ARC realizes that any system outage is an inconvenience to you, and we apologize for the impact this may have on your work with ARC tools and products. This advance notice is intended to provide adequate time to make any necessary schedule adjustments. Sunday dates are typically selected for this type of maintenance to minimize the impact to My ARC users, considering Sunday is the day of the week which has the lowest amount of activity.

Your understanding and patience are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled outage.


Tip of the Week: Requesting Access to Tools in My ARC

My ARC users can access additional tools by selecting Tools on the My ARC dashboard. Users can then select the Request Access link, which allows you to request access to tools currently available to your organization.

Tools requested must be approved by your organization’s My ARC Tool Administrator. Your Primary or Tool Administrator will receive a “Pending Request” email notification once you have submitted your tool request and will either approve or deny your request. Administrators can also add a note to the requestor along with the response. Adding a message is optional and allows the administrator to ask for additional information or explain the approval or denial decision.