Juneteenth Holiday Information

ARC offices will be closed Friday, June 18, 2021, in observance of Juneteenth.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Thursday, June 17, 2021, to Sunday, June, 20, 2021, will be extended until Monday, June 21, 2021.

Sales Report Submission

Weekly sales reports for PED 06/20/21 must be authorized by 11:59 p.m. EDT on Tuesday, June, 22, 2021.

ARC’s Customer Care Center is open Monday, June 21, 2021.

Office hours for the week of June 21:

  • Monday, June 21: 9 a.m.-9 p.m. EDT

  • Tuesday, June 22 : 9 a.m.-9 p.m. EDT

  • Wednesday, June 23 : 9 a.m.-7:30 p.m. EDT

  • Thursday, June 24: 9 a.m.-7:30 p.m. EDT

  • Friday, June 25: 9 a.m.-7:30 p.m. EDT

Sky Express Now Accepts American Express

Effective with sales issued on Monday June 14, 2021 (PED 06/20/2021), Sky Express (633/GQ) will begin accepting American Express as a form of payment through ARC.

FRAUD ALERT: Phishing Emails Return

ARC has recently been alerted that a phishing email campaign by fraudsters has returned. Fraudsters are manipulating the Sabre name and logo to deceive travel agents into unknowingly divulging their GDS login credentials. This phishing email urges the recipient to click on a link in the email in order to “confirm your Sign-in” or be locked out of your account. Do not fall for urgent action requests in emails.

Ensure that all employees become aware of this fraud scheme.

Example of a recent phishing email:

Look out for:

  • Emails with a sense of urgency to log in so that your account is not locked.

  • Misspelled words. This email contains two spelling errors: “infornation” and “trainning.”

  • Grammatical errors or awkward use of language. This phishing email contains three grammatical errors: “sabre,” “all global countries,” and “Sabreis”.

What to do:

  1. “Hover” your mouse over the link to reveal the true web address controlled by the fraudster.

  1. If an employee believes they may have unknowingly clicked on such an embedded link, then ensure the agent changes their password immediately through the usual program/bookmark.

  1. Alert your GDS provider if you believe an agent’s log-in credentials have been compromised.

  1. Ensure password changes or confirmations occur through the usual program/bookmark and not through a link embedded in an email.

  1. Use strong passwords that are changed at least every 90 days.

  1. Monitor ticketing activity so that unexpected ticketing activity (late night ticketing, immediate departures, foreign itineraries, etc.) can be identified early.

  1. Some GDS’s may offer options to turn off ticketing overnight for agencies.

  1. Forward suspected phishing emails to ARC at StopFraud@arccorp.com.

Are You Missing a Transaction from IAR?

When a transaction you have issued in your GDS does not appear in your IAR sales report, it is recommended you log in to Document Retrieval Service (DRS) and perform an initial Quick Search. If the message “No Matching Documents Found for Your Search” is displayed, that means your GDS provider did not send the transaction to ARC.

In such instances, please contact your GDS provider so they can investigate why that specific transaction was not sent to ARC.

You have the ability to add a missing transaction into IAR by selecting the ADD tab and manually entering the missing data.