ARC Returns to Five-Day Settlement with New Bank

ARC continues to evaluate the performance of its service providers to ensure they meet ARC’s high standards for reliability, security, and service. As part of this review, ARC has decided to transition its settlement processing bank from US Bank to TD Bank, effective Period Ending Date July 18, 2021 (PED 07/18/2021).

With this change we are pleased to announce that we will be reverting to a five-day settlement processing schedule. All sales reports must be submitted by 11:59 p.m. on Tuesday, July 20, 2021, and all ACH debits and credits will be dispersed by ARC on Friday, July 23, 2021. All subsequent settlement processing will follow this new schedule.

To view the revised cash settlement schedule, click here.

A list of FAQs can be found here.

Independence Day Holiday Information

ARC offices will be closed on Monday, July 5, 2021, in observance of the Independence Day holiday.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Friday, July 2, 2021, to Sunday, July 4, 2021, will be extended until Wednesday, July 7, 2021.

Sales Report Submission

Weekly sales reports for PED 07/04/2021 must be authorized by 5 p.m. EDT on Wednesday, July 7, 2021.

ARC’s Customer Care Center is open on Tuesday, July 6, 2021.

Office Hours

The office hours for the week after the Independence Day holiday are:

To ensure no delays to settlement, the sales report authorization/submission deadline for Period Ending Date July 4, 2021 (PED 07/04/2021) will be 5 p.m. EDT on Wednesday, July 7, 2021. This extension provides travel agencies with additional time to process their sales reports after the Independence Day holiday.

Immediately following the 5 p.m. deadline, the IAR system will be unavailable from 5 p.m. to 7 p.m. EDT on Wednesday, July 7, 2021. Any sales report authorizations for PED 07/04/2021 performed after 5 p.m. on that date will be considered a late submission. Any errors will be moved to the following PED and your cash disbursement may be impacted.

Reducing the Independence Day holiday sales reporting authorization deadline by seven hours will allow ARC’s settlement operations to continue to run as smoothly and reliably as possible, while at the same time ensure cash disbursements are delivered as scheduled on Tuesday, July 13, 2021.

Virgin Australia Now Accepts Visa and Mastercard

Effective with sales issued on Monday June 28, 2021 (PED 07/04/2021), Virgin Australia (795/VA) will begin accepting Visa and Mastercard as forms of payment through ARC.

Airlines No Longer Accepting Various Credit Cards as Forms of Payment

Effective PED 07/04/21, the following airlines no longer accept the associated forms of payment through ARC. For additional information about payment acceptance, please refer to the payment acceptance information here.

Use IAR to Research a Document's Use in a Refund or Exchange

Did you receive the error message “Coupon number not available?” Do you need to research whether a document was used in a refund or an exchange? The LO-Find Old/Used Document function within the View Only tab in IAR allows you to search the last 13 months of your agency’s IAR history for this information. To access the View Only tab: