Air Dolomiti Now Accepts Visa and Mastercard

Effective with sales issued on Monday, September 6, 2021 (PED 08/12/2021), Air Dolomiti (101/EN) will begin accepting Visa and Mastercard as forms of payment through ARC.


Air Rarotonga No Longer Accepts Visa or Mastercard

Effective PED 09/12/2021, Air Rarotonga (GZ/755) no longer accepts Visa or Mastercard as forms of payment through ARC. 


Scheduled My ARC System Maintenance – September 12, 2021

My ARC will be unavailable on Sunday, September 12, 2021, from 2 a.m. EDT through 6 a.m. due to scheduled application maintenance. You will be unable to access My ARC, including any of its tools or products, during this extended outage.

This advance notice is intended to provide adequate time to make any necessary schedule adjustments. Sunday dates are typically selected for this type of maintenance to minimize the impact on My ARC users, considering Sunday is the day of the week with the lowest amount of activity. We appreciate your understanding and patience as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled outage.


Reminder: ARC Labor Day Holiday Information

ARC's offices were closed Monday, September 6, 2021, in observance of Labor Day. Agencies have one extra day to finalize their IAR sales report. All sales reports for PED 09/05/2021 must be authorized by 5 p.m. EDT on Wednesday, September 8, 2021.

Transactions issued in your GDS from Friday, September 3, 2021, to Sunday, September 5, 2021, may be voided or modified in the GDS or IAR until Tuesday, September 7, 2021.

Immediately following the 5 p.m. deadline, the IAR system will be unavailable from 5 p.m. to 6 p.m. EDT on Wednesday, September 5. Any sales report authorizations for PED 09/05/21 performed after 5 p.m. on that day will be considered a late submission. Any errors will be moved to the following PED and your cash disbursement may be impacted.

ARC’s Customer Care Center hours for the week of September 6 are:

  • Monday: Closed

  • Tuesday: 9 a.m. to 9 p.m. EDT

  • Wednesday: 9 a.m. to 9 p.m. EDT

  • Thursday–Friday: 9 a.m. to 7:30 p.m. EDT


Expanded IAR Sales Report Access Now Available

Have you ever wished to view your IAR sales report from last month or even the last year? Have you wanted to run an IAR BOS Summary file from a few weeks ago? Now you can with expanded IAR sales report history.

The IAR homepage default view will continue to display the three most current sales report period ending dates (PEDs). You can now also view older IAR sales reports and create IAR BOS Summary files for older reports. Currently, the oldest available IAR sales report is PED 12/02/2018. Once the IAR database reaches a 39-month history, the maximum number of PEDs shown will be 39 months.

To view a single past date IAR sales report:

  1. From the IAR home page, type the Sunday date of the report you would like to view into the PED box using the standard DDMMMYY format (08AUG21).

  1. Press Enter or select Create List to display the requested sales report.

  1. Select the ARC# hyperlink to access the report.

  1. You may then view any document contained in that sales report.

  1. Click Home to return to the list.

  1. To return to the default IAR list display of the three most current sales reports, clear the PED box.

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To view a list of IAR sales reports starting with a specific PED:

  1. From the IAR home page, check Begin With and enter a specific PED in the DDMMYY format in the PED box.

  1. Press Enter or select Create List.

  1. Using the LS-Financial Summary and LC-List Counts options will result in a list. Select the ARC# hyperlink of the report you want to view.

  1. Click Home to return to the list.

  1. To return to the default IAR list display of the three most current sales reports, clear the PED box.

  1. Home Office Locations (HOLs) may view a list of all branch locations by entering the word “ALL” in the ARC# box.

  • Enter the specific Sunday date for the report(s) you want to view.

  • HOLs may also combine the ARC# entry of “ALL” with the PED entry of “PED” to view a list of all sales reports PEDs for all locations.

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To view a list of all IAR sales report PEDs:

  1. From the IAR home page, type the word “PED in the PED box (applicable only to LS-Financial Summary and LC-List Counts views).

  1. Press Enter or select Create List to display a list of all sales reports for the requested ARC# location. Caution: Using PED will return a large list of up to the past 39 months of sales reports (169 PEDs).

  1. Select the ARC# hyperlink of the report you want to view.

  1. You may then view any document contained in that sales report.

  1. Click Home to return to the list.

  1. To return to the default IAR list display of the three most current sales reports, clear the PED box.

  1. Home Office Locations (HOLs) may view a list of all branch locations by entering the word “ALL” in the ARC# box.

  1. Type the Sunday date of the list of reports you would like to view.

  1. HOLs can also combine the ARC# entry of “ALL” and the PED entry of “PED” to view a list of all sales report PEDs for all locations.

Using the View Only tab:

  1. From within any sales report PED, select “LO-Find Old/Used Document” option to view where a document may have been used in an exchange or refund.

  1. From a specific sales report, select the “LM-Last Modified” option to see the last modification made to a document in that sales report.

  1. From a specific sales report, select the “LD-List Detail” option to search a display a document in that sales report.

To create an IAR BOS Summary file for any displayable IAR sales report:

  1. Access the desired IAR sales report, then select the BOS global header and select the “Create A BOS File” tab.

  1. Select the file to run for the active location, all locations or locations in a specific reporting table.

  1. Choose the BOS file options (if any) and select the “CREATE” button.

  1. Summary files for a single location are created immediately. Summary files for all locations or via a reporting table will have a status of requested until the next scheduled BOS file run occurs. It is not possible to schedule past-date BOS files.

  1. IAR BOS Detail files for past-date sales reports can only be created for a single document number.

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Register Now for ARC Fraud Awareness Month Webinars 

Payment fraud is a growing problem, costing travel agents and airlines millions of dollars each year.   

To help the global air travel community combat fraud, ARC has teamed up with experts for ARC Fraud Awareness Month. Throughout September, ARC will host webinars with guest presenters from agencies, payment providers, the private sector and beyond.   

These experts will provide insights into emerging fraud trends and the true cost of fraud, as well as introduce practical tips and tools to protect your business.  
  
The live webinars are all free, making it easy for teams to participate. Registration is now open, and space is limited, so register now to reserve your spot.  

Tip of the Week: Using the IAR Exchange Adjustment Field

The Adjustment field on the IAR Exchange Summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in your sales report.

For example, when an old document is exchanged for a new document of lesser value and the airline does not allow the difference to either be refunded back to the customer or transferred to an MCO, you may enter that lost residual amount in the Adjustment field to create an even exchange.

Any amount entered in the Adjustment field has the same effect as changing the penalty amount in the Admin/Penalty field on the Exchange Support screen. Using the Adjustment field will save you that step.

Please note: When the exchange is reported to the airline, the amounts in the Adjustment and Admin/Penalty fields are combined as a single penalty amount.