Air Greenland Now Accepts Visa and Mastercard

Effective with sales issued on Monday, September 13, 2021 (PED 09/19/2021), Air Greenland (631/GL) will begin accepting Visa and Mastercard as forms of payment through ARC.


Upcoming My ARC System Maintenance

My ARC will be unavailable on Sunday, September 19, 2021, and Sunday, September 26, 2021, from 1-7 a.m. EDT to perform system maintenance and software updates. During this extended outage, you will be unable to access My ARC, including any of its tools or products.

ARC realizes that any system outage is an inconvenience to you, and we apologize for the impact this may have on your work with ARC tools and products. This advance notice is intended to provide adequate time to make any necessary schedule adjustments. Sunday dates are typically selected for this type of maintenance to minimize the impact on My ARC users, considering Sunday is the day of the week with the lowest amount of activity.

We appreciate your understanding and patience as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled outage.


Register Now for ARC Fraud Awareness Month Webinars 

Payment fraud is a growing problem, costing travel agents and airlines millions of dollars each year.   

To help the global air travel community combat fraud, ARC has teamed up with experts for ARC Fraud Awareness Month. Throughout September, ARC will host webinars with guest presenters from agencies, payment providers, the private sector and beyond.   

These experts will provide insights into emerging fraud trends and the true cost of fraud, as well as introduce practical tips and tools to protect your business.  
  
The live webinars are all free, making it easy for teams to participate. Registration is now open, and space is limited, so register now to reserve your spot.  

Tip of the Week: Memo Manager User Roles 

User roles determine what access rights you have within ARC Memo Manager. Based on a user's role, pages and fields in ARC Memo Manager may be active, disabled or hidden. This way, a user will only be able to perform actions for which they have rights to perform. Below are the user roles available for agencies, as well as what each role can do.

Memo Administrator: There may be multiple Memo Administrators per entity. The Memo Administrator is responsible for the entity’s administration settings within Memo Manager. They can also pay/accept/dispute memos, view memos, and send correspondence. 

Memo User: An entity may have multiple Memo Users. They can pay/accept/dispute memos, view memos, and send correspondence. 

Memo Corresponder: An entity may have multiple Memo Corresponders. They can view memos and send correspondence only.