Ukraine Airlines No Longer Accepts American Express or Diners Club

Ukraine Airlines (566/PS) no longer accepts American Express or Diners Club as forms of payment through ARC.

Air Niugini Now Accepts Visa and Mastercard

Effective with sales issued on Monday September 13, 2021 (PED 09/19/2021), Air Niugini (656/PX) will begin accepting Visa and Mastercard as forms of payment through ARC.

Upcoming My ARC System Maintenance

My ARC will be unavailable on Sunday, September 26, 2021, from 1-7 a.m. EDT to perform system maintenance and software updates. During this extended outage, you will be unable to access My ARC, including any of its tools or products.

We apologize for the inconvenience and any impact this may have on your work with ARC tools and products. This advance notice is intended to provide adequate time to make any necessary schedule adjustments. Sunday dates are typically selected for this type of maintenance to minimize the impact on My ARC users, considering Sunday is the day of the week with the lowest amount of activity.

We appreciate your understanding and patience as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled outage.

Register for Upcoming ARC Fraud Awareness Month Webinars 

Payment fraud is a growing problem, costing travel agents and airlines millions of dollars each year.   

To help the global air travel community combat fraud, ARC has teamed up with experts for ARC Fraud Awareness Month. Throughout September, ARC will host webinars with guest presenters from agencies, payment providers, the private sector and beyond.   

These experts will provide insights into emerging fraud trends and the true cost of fraud, as well as introduce practical tips and tools to protect your business.  
The live webinars are all free, making it easy for teams to participate. Registration is now open, and space is limited, so register now to reserve your spot.  

Tip of the Week: How to Grant a GDS Access to View a Memo in Memo Manager

An agent should grant a System Provider (GDS) access to a memo when they need the GDS to support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo. If a GDS is a subscriber to Memo Manager, they can be granted access to view the memo, add correspondence, or attach supporting documentation. Amadeus, Sabre and Travelport are subscribers currently. To grant access to a specific memo, simply scroll to the GDS Access section, select the GDS, and click Add.

When granting a GDS access to a memo, the associated ticket information must be included. The ticket information is shown in the memo's Ticket Information section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS will not be able to view the memo, even if you have granted them access.

Please note: Agents under the Travelport umbrella (i.e., Apollo, Galileo, or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly, it will not be reviewed since the GDSs do not have access to each other’s ticketing information.