Veterans Day Holiday Information

ARC's offices will be closed Thursday, November 11, 2021, in observance of Veterans Day. All sales reports for PED 11/14/2021 must be authorized by 11:59 p.m. EDT on Tuesday, November 16, 2021.

Transactions issued in your GDS from Wednesday, November 10, 2021, may be voided or modified in the GDS or IAR until Friday, November 12, 2021.

The ARC Customer Care Center hours for the week of October 8, 2021, are:

  • Monday: 9 a.m. to 9 p.m. EDT

  • Tuesday: 9 a.m. to 9 p.m. EDT

  • Wednesday: 9 a.m. to 7:30 p.m. EDT

  • Thursday: Closed

  • Friday: 9 a.m. to 7:30 p.m. EDT


Norwegian Air No Longer Accepts American Express

Effective PED 10/31/2021, Norwegian Air (DY/328) no longer accepts American Express as a form of payment through ARC. Agents issuing refunds for Norwegian Air are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.


Updates Coming to ARA and CTDRA

ARC is making minor updates to the ARA and CTDRA that will take effect October 29, 2021. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.

Changes to ARA:
Summary (PDF)
Full review (PDF)

Changes to CTDRA:
Summary (PDF)
Full review (PDF)

Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after October 29, 2021, serves as your acceptance of the amendments.


Tip of the Week: Resetting Your Own My ARC password

You can easily reset your own My ARC password in a simple, fast and secure way:

  • At the login page, click the “Forgot Password?” link.

  • Enter your username and email address, and then click Continue.

  • On the next page, complete the security questions or scroll down and click Reset your password by email.

  • You will receive an email with a link to create a new password.