Reminder: ARC Thanksgiving Holiday Hours

In celebration of the Thanksgiving holiday, ARC offices will be closed November 25-26, 2021. Weekly sales reports must be authorized by 11:59 p.m. EST on Tuesday, November 30, 2021.

The GDS/IAR void date for transactions issued between Wednesday, November 24, and Sunday, November 28, is Monday, November 29, 2021.

The Customer Care Center hours for the week are:

  • Monday, November 22: 9 a.m. – 9 p.m. EST

  • Tuesday, November 23: 9 a.m. – 9 p.m. EST

  • Wednesday, November 24: 9 a.m. – 7:30 p.m. EST

  • Thursday, November 25: Closed

  • Friday, November 26: Closed


Star Peru No Longer Accepts Visa or Mastercard

Effective PED 11/28/2021, Star Peru (2I/1562) no longer accepts Visa or Mastercard as forms of payment through ARC. Agents issuing refunds for Star Peru are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.


Air Senegal No Longer Accepts Visa or Mastercard

Effective PED 11/28/2021, Air Senegal (HC/4900) no longer accepts Visa or Mastercard as forms of payment through ARC. Agents issuing refunds for Air Senegal are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.


2022 Annual Location Fees Draft Schedule

In order to operate our settlement platform, ARC maintains a 90/10 fee structure in which participating airlines contribute 90% of core costs and participating travel agencies contribute 10%. Travel agency contributions come from annual fees associated with each ARC-accredited agency location (i.e., home office location, branch) and quarterly transaction fees. The changes to travel agency fees for 2022 are outlined below. These changes have been approved by the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. All other fees, such as the return draft and late reporting fee, will remain the same in 2022.

2022 Annual Travel Agency Location Fee (AAF)

A 2022 annual travel agency location fee of $257 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 20, 2022. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note:If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2022 annual fee. There is a $25 nonrefundable fee for all returned drafts.

There will be a separate draft for each active agency location on record as of January 2, 2022. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. If your agency is going through a bank change or will be opting to voluntarily delete, please contact ARC’s Customer Care Center. You will need to finalize those details by December 17, 2021.

2022 Quarterly Transaction Fees

The 2022 quarterly transaction fees will only be applied to travel agencies that process 1,000 or more transactions in a particular quarter. The 2022 fee schedule is outlined below and on the ARC website. 

Transactions Per Quarter

Price per Transaction (US$)

Tier 1

1,000 - 2,224,999            

$0.016

Tier 2

2,225,500 - 5,999,999    

$0.015

Tier 3

6,000,000 or more

$0.014

Below is the projected collection schedule for the quarterly 2022 drafts:

  • Q1: April 21, 2022
  • Q2: July 21, 2022
  • Q3: October 20, 2022
  • Q4: January 19, 2023

ARC will notify travel agencies before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. Please note:There is a $25 nonrefundable fee assessed for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


ARC Talk: Introducing the New Omnichannel Chatter Miniseries

The latest ARC Talk podcast episode kicks off a special miniseries called Omnichannel Chatter, where ARC talks with industry experts on developments within omnichannel retailing. In this episode, ARC’s Sarah Boyd and Shelly Younger discuss what omnichannel retailing means and how it fits into the complex world of travel.


Payments Myth Busters #2

Perception: ARC Pay is for service fees. Period.

Reality: ARC Pay can be used for all travel-related payments.

Use ARC Pay for all travel-related payments you need to process, including air travel, group charges, hotel transfers, baggage fees, car rental and, of course service fees. ARC Pay transactions are consolidated with air ticketing in the ARC settlement environment you use today for easy reconciliation. Get insight on the 5 Things Every Agency Should Know About Processing Credit Card Payments.

Tip of the Week: Continuing Education Courses

Are you having problems completing the Continuing Education (CE) Course? Have you completed the course and it still indicates In Progress? Wondering why you can’t begin the next module?

Follow these tips to ensure successful completion of each CE course:

  • Complete each lesson and/or activity within the course; you will not be able to select individual lessons/activities out of order.

  • Complete all assessment questions within the course.

  • Make sure you exit the course properly by selecting Exit at the top right side of the course screen.