With passengers returning to the skies in record numbers for the holidays, fraudsters have unfortunately returned as well. Many of the fraud schemes that targeted our industry pre-COVID continue to cause financial losses in the agency community.
Ensure front-line staff are aware of how fraudsters operate to commit fraud:
Credit Card Fraud: Fraudsters will use social-engineering methods to manipulate agents into accepting compromised credit cards. This includes emailed or texted passports or driver’s licenses and credit card images that may have been Photoshopped.
Corporate Booking Schemes: Some fraudsters are adept at portraying themselves as existing corporate or university clients and attempt to obtain tickets through agent manipulation. They may also portray themselves as working for a non-governmental agency or charity and request tickets for immediate departures on international travel. Always be careful when a caller claims to be a corporate executive requesting tickets for unprofiled travelers.
Unauthorized Ticketing: Ensure that all staff are aware of unsolicited emails that urge the user to click links to take them to a fake GDS login screen. Fraudsters use these phishing emails to harvest GDS login credentials. With these credentials, a fraudster can remotely access a GDS to issue tickets for the fraudster’s own customers.
For additional information on these schemes and more, please visit the ARC website.
Alert ARC Revenue Integrity to any fraud incidents at 855-358-0393 or StopFraud@arccorp.com.
ARC’s offices will be closed Friday, December 24, 2021, and Friday, December 31, 2021, in observance of the Christmas and New Year’s Day holidays.
Holiday Ticket Modification/ Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued Thursday, December 23, 2021, through Sunday, December 26, 2021 (PED 12/27/2021), will be extended until Monday, December 27, 2021. The GDS void/IAR reconciliation dates for tickets issued Thursday, December 30, 2021, through Sunday, January 2, 2022 (PED 01/02/2021) will be extended until Monday, January 3, 2022.
Sales Report Submission
Weekly sales reports for PED 12/26/21 must be authorized by 11:59 p.m. EST on Tuesday, December 28, 2021. Weekly sales reports for PED 01/02/22 must be authorized by 11:59 p.m. EST on Tuesday, January 4, 2022.
The ARC 2022 Holiday Schedule is now available. It can be accessed through the link in My ARC under “Resources.”
This schedule presents the holidays observed by ARC, the dates on which those holidays are observed, impacts to GDS-issued transactions, GDS/IAR void extension dates, impacts to ARC Report PED, and ARC Report due dates. The 2022 ARC Holiday Schedule is effective January 1, 2022.
When the day to void in the GDS/IAR falls on any ARC-recognized holiday, an extension to the next business day is automatically granted.
Any holiday that is not listed on the ARC Holiday Schedule is not observed by ARC; therefore, an automatic extension for any such date will not be granted.
When an ARC-recognized holiday falls on Monday or Tuesday, the weekly sales report is due by 5 p.m. that Wednesday (Eastern Time). Otherwise, the weekly sales report is due by 11:59 p.m. Tuesday (Eastern Time).
When a transaction that was manually entered into IAR must be voided, the void may only take place on the same day of IAR entry.
ARC reserves the right to make changes to the holiday schedule or sales report submission deadline. Any such changes will be communicated in advance to the travel agency community.
ARC systems will be unavailable on Sunday, December 19, 2021, from 1-7 a.m. EST.
My ARC will be unavailable during this scheduled time, which means you will be unable to access My ARC or any of its tools, such as IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.
We apologize for the inconvenience and any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. Sunday dates are selected to minimize the impact to My ARC users, considering Sunday is the day of the week with the lowest level of activity. Afternoon and evening times were selected to allow morning access to systems and to allow early morning and late evening files to complete. All systems are expected to be fully operational by 10 p.m. EST each of these Sunday evenings.
We appreciate your understanding and patience as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages.
Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.
In the second episode of ARC Talk’s Omnichannel Chatter miniseries, Sarah Boyd and Shelly Younger are joined by Duffel CEO Steve Domin. Domin discusses founding Duffel to meet industry needs, how Duffel’s API makes it easier to build a travel business, and the future of omnichannel retailing.
Have you ever wanted to view your IAR sales report from last month or even last year? Now you can with expanded IAR sale history.
The IAR homepage default view will continue to display the three most current sales report period ending dates (PEDs). You can now also view older IAR sales reports and create IAR BOS Summary files for older reports. Currently, the oldest available IAR sales report is PED 12/02/2018. Once the IAR database reaches a 39-month history, the maximum number of PEDs shown will be 39 months.
To view a single past-date IAR sales report:
From the IAR home page, type the Sunday date of the report you would like to view into the PED box using the standard DDMMMYY format (08AUG21).
Press Enter or select Create List to display the requested sales report.
Select the ARC# hyperlink to access the report.
You may then view any document contained in that sales report.
Return Home to view the list.
To return to the default IAR list display of the three most current sales reports, clear the PED box.