Viva Air No Longer Accepts Visa or Mastercard

Effective PED 01/16/22, Viva Air (6414/VH) no longer accepts Visa or Mastercard as forms of payment through ARC.

2021 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure.

Note: Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after January 20, 2022. Only one draft will be issued for consolidated drafting agencies

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


2022 Annual Travel Agency Location Fee (AAF)

A 2022 annual travel agency location fee of $257 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 20, 2022. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note: If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2022 annual fee. There is a $25 nonrefundable fee for all returned drafts.

There will be a separate draft for each active agency location on record as of January 2, 2022. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. If your agency is going through a bank change, please contact ARC’s Customer Care Center. 

2022 Quarterly Transaction Fees

The 2022 quarterly transaction fees will only be applied to travel agencies that process 1,000 or more transactions in a particular quarter. The 2022 fee schedule is outlined below and on our ARC website. 

Transactions Per Quarter

Price per Transaction (US$)

Tier 1

1,000 - 2,224,999            


Tier 2

2,225,000 - 5,999,999    


Tier 3

6,000,000 or more


Below is the projected collection schedule for the quarterly 2022 drafts:

Q1: April 21, 2022
Q2: July 21, 2022
Q3: October 20, 2022
Q4: January 19, 2023

ARC will notify travel agencies before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. Please note:There is a $25 nonrefundable fee assessed for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or

Tip of the Week: Linking Your Document Retrieval Service (DRS) and My ARC Accounts

For a true single login experience, you can link your Document Retrieval Service (DRS) account with your My ARC account. This eliminates the need to have separate usernames and passwords. With this option, active DRS accounts may be linked or unlinked from any active My ARC account. Select the “Unlink/Link header displayed at the top of the DRS page to link or unlink your accounts. Once linked, you can select Document Retrieval System from your My ARC tool list and immediately launch DRS. Please note: DRS Administration is not currently part of the link/unlink feature.