MLK Day 2022 Information

ARC’s offices were closed Monday, January 17, 2022, in observance of Martin Luther King Jr. Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued from Friday, January 14, 2022, to Sunday, January 16, 2022, is extended until Tuesday, January 18, 2022.

Sales Report Submission

Weekly sales reports for PED 01/16/22 must be authorized by 5 p.m. EST on Wednesday, January 19, 2022.

ARC's Customer Care Center will be open on Tuesday, January 18, 2022. The office hours for this week are:

  • Monday: Closed

  • Tuesday: 9 a.m. to 9 p.m. EST

  • Wednesday: 9 a.m. to 9 p.m. EST

  • Thursday: 9 a.m. to 7:30 p.m. EST

  • Friday: 9 a.m. to 7:30 p.m. EST

Listen to Omnichannel Chatter with FCM Travel

In the fourth episode of the ARC Talk Omnichannel Chatter miniseries, ARC’s Sarah Boyd and Shelly Younger are joined by FCM Travel’s Chief Product Officer Michel Rouse. Rouse details his company’s view on strategic distribution, the need for people and technology to work together, and how sustainability fits into travel programs.

Viva Airlines Peru No Longer Accepts Visa or Mastercard

Effective PED 01/16/22, Viva Airlines Peru (3430/VV) no longer accepts Visa or Mastercard as forms of payment through ARC.

Viva Air Now Accepts Visa and Mastercard

Effective with sales issued on Monday, January 17, 2022 (PED 01/23/22), Viva Air (6414/VH) will begin accepting Visa and Mastercard as forms or payment in ARC.

2021 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure.

Note: Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after January 20, 2022. Only one draft will be issued for consolidated drafting agencies

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


2022 Annual Travel Agency Location Fee (AAF)

A 2022 annual travel agency location fee of $257 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 20, 2022. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note:If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2022 annual fee. There is a $25 nonrefundable fee for all returned drafts.

There will be a separate draft for each active agency location on record as of January 2, 2022. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. If your agency is going through a bank change, please contact ARC’s Customer Care Center. 

2022 Quarterly Transaction Fees

The 2022 quarterly transaction fees will only be applied to travel agencies that process 1,000 or more transactions in a particular quarter. The 2022 fee schedule is outlined below and on our ARC website. 

Transactions Per Quarter

Price per Transaction (US$)

Tier 1

1,000 - 2,224,999            


Tier 2

2,225,000 - 5,999,999    


Tier 3

6,000,000 or more


Below is the projected collection schedule for the quarterly 2022 drafts:

Q1: April 21, 2022
Q2: July 21, 2022
Q3: October 20, 2022
Q4: January 19, 2023

ARC will notify travel agencies before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. Please note:There is a $25 nonrefundable fee assessed for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or

Tip of the Week: Custom Agency Training

If your agency needs training on specific topics, ARC offers multiple options for any training level and the number of agents at any location or desired training method. Most importantly, ARC can provide flexible training that best suits you and your agency.

Below are suggested training topics:

  • Credit card processing

  • ARC Memo Manager (AMM)

  • Interactive Agent Reporting (IAR)

  • ARC Pay

See what options are available to you by completing the customized training request form.