Viva Air Accepts Visa and Mastercard

Effective with sales issued on Monday, January 17, 2022 (PED 01/23/2022), Viva Air (641/VH) began accepting Visa and Mastercard as forms of payment through ARC.

Presidents Day Holiday Information

ARC offices will be closed on Monday, February 21, 2022, in observance of Presidents Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued from Friday, February 18, 2022, to Sunday, February 20, 2022, will be extended until Tuesday, February 22, 2022.

Holiday Sales Report Submission

Weekly sales reports for PED 02/20/2022 must be authorized by 5 p.m. EST on Wednesday, February 23, 2022.

Holiday ARC Customer Care Center Hours

ARC's Customer Care Center will be open Tuesday, February 22, 2022, following the Monday holiday. The office hours for this week will be:

  • Monday: Closed

  • Tuesday: 9 a.m. to 9 p.m. EST

  • Wednesday: 9 a.m. to 9 p.m. EST

  • Thursday: 9 a.m. to 7:30 p.m. EST

  • Friday: 9 a.m. to 7:30 p.m. EST

Listen to Omnichannel Chatter with Cornerstone

In the final episode of  ARC Talk's Omnichannel Chatter miniseries, Sarah Boyd and Shelly Younger are joined by Kyle Moser, Senior Vice President of Business Development and Consulting at Cornerstone Information Systems. Moser talks about building omnichannel awareness, what a travel reservation has in common with an iceberg, and why the Indianapolis airport is his favorite airport.  

Scheduled My ARC System Maintenance on February 20

My ARC will be unavailable on Sunday, February 20, 2022, from 1 to 7 a.m. EST.

System outages are necessary to perform required system upgrades and maintenance. During this scheduled time, you will be unable to access My ARC or any of its tools, such as IAR and Memo Manager.

We apologize for this inconvenience and any impact on your work with ARC tools and products. This advance notice is designed to provide you with adequate time to make any necessary schedule adjustments. Early Sunday mornings are selected for maintenance to help minimize the impact on you due to this time having the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by this scheduled outage. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard at:

Tip of the Week: Requesting Access to Tools in My ARC

My ARC users can access additional tools by selecting Toolsin the My ARC dashboard. Users can then request access to tools currently available to their organization by selecting the Request Access link.

An organization’s My ARC Tool Administrator must approve any requested tools. The Primary or Tool Administrator will receive a “Pending Request” email notification once a tool request has been submitted; they can either approve or deny the request. Administrators can also add a note to the requestor along with the response. Adding a message is optional and allows the Tool Administrator to ask for additional information or explain the approval or denial decision.