Listen to Omnichannel Chatter with Cornerstone

In the final episode of  ARC Talk's Omnichannel Chatter miniseries, Sarah Boyd and Shelly Younger are joined by Kyle Moser, Senior Vice President of Business Development and Consulting at Cornerstone Information Systems. Moser talks about building omnichannel awareness, what a travel reservation has in common with an iceberg, and why the Indianapolis airport is his favorite airport.  


Tip of the Week: Reconciling the IAR Sales Report

ARC strongly recommends that you reconcile the IAR sales report daily. The sales report should have a final reconciliation performed prior to sales report authorization/submission. The following steps will facilitate this process:

  1. Verify that all documents and voids are correctly listed in the IAR sales report.

  1. Correct any errors.

  1. Verify that your agency legitimately issued all transactions to guard against unauthorized ticketing.

  1. Verify all commission amounts.

  1. Verify that all refund and exchange transactions are accurate and that their values include any penalty information (if applicable).

  1. Verify cash and credit totals.

  1. Verify the net remit amount.

You can also view more information on IAR in Section 5 of the Industry Agents’ Handbook.