Sterling Airways (VC/359) Joins ARC

Sterling Airways (VC/359) will join ARC with sales effective Monday, February 28, 2022 (PED 03/06/2022). The new airline is based in Jacksonville, Florida, and will offer scheduled and charter flights. The airline will accept cash form of payment.

For inquiries, reservations or sales information, visit the website at www.flysterling.com.


Tropic Air to No Longer Accept Visa or Mastercard

Effective PED 03/06/2022, Tropic Air (789/9N) will no longer accept Visa or Mastercard as forms of payment through ARC.


Upcoming Planned System Maintenance

IAR, ARC Memo Manager, ARC Pay Hub and My ARC Administration will be unavailable Sunday, March 6, 2022, from 1 to 6 p.m. EST.

Users will be unable to access these tools while our team performs a system upgrade during this scheduled time. Other tools, including other My ARC features and DRS, will remain available.

We apologize for this inconvenience and any impact on your work with ARC tools and products. This advance notice is designed to provide you with adequate time to make any necessary schedule adjustments.

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by this scheduled outage. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard at: https://arccorp.statusdashboard.com.


Payment Myth Busters #5

Myth: You need to get and maintain separate merchant accounts for different types of payments.

Reality: You already have access to ARC Pay, which simplifies the processing of all your travel-related payments.

ARC Pay transactions, which combine airline bookings, all travel-related charges and fees, settle directly via ARC reporting. ARC Pay allows travel agencies to work more efficiently, removing operational concerns that can interfere with good customer service. The financial benefits go right to your bottom line and provide business benefits that make your agency more competitive.


Tip of the Week: When Does ARC Auto-Submit an IAR Sales Report?

When an IAR sales report doesn’t contain any transactions (has no activity) and has not been authorized/submitted by the standard Tuesday, 11:59 p.m. ET deadline (or Wednesday, 11:59 p.m. ET during a week with an ARC-recognized Monday holiday), ARC automatically submits a "No Sales" report on your behalf.

ARC auto-submission of a "No Sales" report may only occur when all previous weeks' sales reports have already been authorized and submitted. All financial information on the Authorize and Submit screens of a "No Sales" report will reflect $0.00.

This ARC auto-submission takes place in IAR after 3:00 a.m. ET, when the system is down for routine daily maintenance. If you are reviewing your sales report between 11:59 p.m. and 3:00 a.m. ET and notice your sales report has not been auto-submitted, please do not take any action. Manual submission of any sales report after the 11:59 p.m. ET submission deadline will be recognized by the system as a late authorization. There will be no late authorization penalty for an unsubmitted "No Sales" report auto-authorized by ARC.