Urgent Reminder: Obtain a Valid Authorization via the GDS at the Time of Ticketing

As payment brands look for ways to improve the credit card acceptance process, increase approval rates, and reduce fraud, it is imperative to obtain a valid authorization via the GDS for every transaction(sale or exchange with an additional collection) or risk receiving a chargeback or non-compliance fee.

The Credit Card Acceptance procedures outlined in the Industry Agents Handbook state that agents are required to:

  • Identify the ticketing airline and, at the time of ticketing, obtain an authorization (aka approval code) via the GDS for the exact amount of the transaction. Transactions that are not properly authorized may not be settled successfully, and as a result, the airline may not be paid. In addition, the airline could be subject to increased card acceptance costs or non-compliance fees, in which case the airline may contact the agent for reimbursement.

Aeroflot (SU/555) is Suspended from ARC

Effective March 4, 2022 (PED 03/13/2022), Aeroflot (SU/555) is suspended from ARC.

ARC has suspended the processing of all Aeroflot transactions in IAR, including cash and credit card refunds. For more information, please contact the airline directly through its travel agent page.

Widerøe (WF/701) Joins ARC

Widerøe (WF/701) will join the ARC as a participating carrier effective with sales on March 7, 2022(PED 03/12/2022).

Headquartered in Norway, Widerøe is the largest regional carrier in northern Europe, operating the most extensive domestic network within the country with a fleet of Embraer 290 E2 jets and De Havilland Dash 8-400/300/200/100 turboprop engines. Widerøe offers direct flights and connections to 17 destinations from Norway’s second-largest city, Bergen (BGO).

Widerøe has agreements with major international carriers, including United Airlines, Air Canada, SAS, Air France KLM, Lufthansa, British Airways and Finnair.

Widerøe has elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Widerøe. The airline accepts American Express, Visa, Mastercard, UATP and cash as forms of payment.

For inquiries or sales information, contact AirlinePros:

Phone: +855 551 0248

PNG Air (CG/626) Joins ARC

PNG Air, headquartered at Jacksons International Airport, Port Moresby, in Papua New Guinea, will join ARC as a participating carrier effective with sales on March 7, 2022 (PED 03/07/2022).

PNG Air operates a mixed fleet of ATR 72-600 72-seat aircraft and the Dash 8-100 series 36-seaters. PNG Air has 460 flights per week, serving 24 airports in Papua New Guinea.

PNG Air has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of PNG Air. The airline accepts cash as form of payment and credit cards will soon follow.

PNG Air can be booked on Amadeus, Sabre and Galileo GDSs.

For inquiries, reservations or sales information, contact the PNG Air offices:


703 Waterford Way Ste. #785

Miami, FL 33126

Tel: 201-484-8036

Air Senegal Now Accepts Visa and Mastercard

Effective with sales issued Monday, March 7, 2022 (PED 03/13/2022), Air Senegal (490/HC) will begin accepting Visa and Mastercard as forms of payment through ARC.

Maya Island Air No Longer Accepts Visa or Mastercard

Effective PED 03/13/22, Maya Island Air (3916/2M) will no longer accept Visa or Mastercard as forms of payment through ARC.

Tip of the Week: Continuing Education Course

Having problems completing a Continuing Education (CE) course? Have you completed a course and it still indicates “In Progress? Are you wondering why you can’t begin the next module?  

Once you begin a CE course, you must: 

  • Complete each lesson and/or activity within the course. You will not be able to randomly select a lesson and/or activity.

  • Complete all assessment questions within the course.

  • Make sure you exit the course properly by clicking the exit button at the top right side of the course.

By following these tips, you can successfully complete each CE course.