Reminder: ARC Reinstates Processing of Cash Refunds for Aeroflot

ARC remains committed to helping our travel agency partners process refunds for transactions impacted by the ongoing war in Ukraine.

For the benefit of travel agencies and their customers, effective Thursday, March 24, 2022, ARC has temporarily reinstated the processing of refunds in Interactive Agent Reporting (IAR) for Aeroflot (SU/555) issued tickets. At this time, only cash refunds will be processed.

Agents that have not already been contacted by ARC’s Customer Success team must contact ARC’s Customer Care Center to obtain the original ESAC code needed to resubmit any rejected cash refund.

Agencies are encouraged to submit refunds as soon as possible as the reinstatement of cash refund processing for Aeroflot is a temporary accommodation.

Please contact the ARC Customer Care Center via phone at 1-855-816-8003 or by email at with any questions.

Agents who previously submitted a cash refund directly to Aeroflot, and now want to process the refund through IAR, should provide a status update to Aeroflot at

Tip of the Week: What is an Agent Automated Deduction?

An Agent Automated Deduction (AAD) is a reimbursement request from an airline for an error in a transaction that was reported in a previous sales report within one of the last 12 PEDs. It may be used to correct a mistake on a transaction in the sales report (i.e., overpayment on a transaction, incorrect commission, etc.). An agent may claim up to $25 on an ARC-settled document but is limited to one AAD per document.

To create an AAD:

  • Sign in to your IAR sales report.

  • Select the Add tab.

  • Choose TD-AAD. Type in the 14-character ticket number on the right side of the screen.

  • Select Go.

The AAD screen will then show the values originally settled for the ticket. From here, you can make the necessary adjustments in the “Should Be” column and change the net remit accordingly.

ARC will process AADs that are included in an IAR Sales Report; however, the agent is responsible for researching and verifying the circumstances of the transaction. Please note: Entering the AAD in IAR does not imply that the airline agrees with the amount or circumstances surrounding the AAD.