Verified Travel Consultant Updates

ARC has made updates to the Verified Travel Consultant (VTC) agreement and handbook. You can view a summary of these changes here.

The agreement and handbook changes are effective immediately. Please note that in accordance with Section 12 of the VTC Agreement, your continued participation with ARC after April 15, 2022, serves as your acceptance of the amendments.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or email

2022 Quarterly Transaction Fees – First Quarter

This is a reminder about the agent/CTD transaction fee assessed quarterly. See the chart below outlining the tiered fee structure. Note: Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after April 21, 2022. Only one draft will be issued for consolidated drafting agencies.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


Tip of the Week: Paying an Inactive Memo

Airlines can set an age limit for their memos. If no action is taken on a memo within the specified timeframe, the memo becomes inactive. When a memo is inactive, you will not be able to dispute it. The airline does have the ability to, at their discretion, reactivate memos that have become inactive.

Even if the memo is inactive, you can still make a payment on it. To make a payment, simply click the Pay button located at the top of the Memo Details page. Then, the memo will change to an “Open- Payment Pending” status, and you can process it like any other memo in that status.