Effective PED 07/24/22, Lao Airlines (QV/627) no longer accepts Visa or Mastercard as forms of payment through ARC. Agents issuing refunds for Lao Airlines are encouraged to have customers contact their card issuer for resolution. ARC will not output refunds to the processor.
ARC continues to see instances of unauthorized ticketing fraud where a fraudster will send phishing emails to entice the recipient to select a “Sign-in” box and enter their credentials. The sign-in link in these emails is controlled by the fraudster, allowing them to obtain the user’s GDS login credentials.
Please share this information with your organization to help prevent this type of fraud.
Reminder: No system provider will ever ask a customer to log into the GDS via email.
Please take note of the suspicious items in the example email below:
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The email was sent from the domain infos@xtianlies.info, which was created on May 17, 2022.
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There are several spelling errors throughout: “infornation”, “trainning” and “Sabreis”.
ARC encourages all agents to stay vigilant and practice caution if they are suspicious of an email. Please forward suspicious emails, including those requesting agents to log into their GDS, to your system provider as well as ARC at StopFraud@arccorp.com.
See the chart below outlining the tiered fee structure for agent/CTD transaction fees assessed quarterly.
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after July 21, 2022.
|
|
Number of Transactions per Quarter
|
Price per Transaction |
|
Tier 1
|
1,000 – 2,224,999 |
$0.016 |
|
Tier 2
|
2,225,000 – 5,999,999 |
$0.015 |
|
Tier 3
|
6,000,000 or more |
$0.014 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 non-refundable fee for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.
Do you need help facilitating travel agency training?
ARC offers customized training options suited to the number of agents, learning level or desired training method at any agency location.
Training topics include, but are not limited to:
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Credit card processing
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ARC Memo Manager (AMM)
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Interactive Agent Reporting (IAR)
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ARC Pay