Vietjet Air Now Accepts Visa and Mastercard

Effective with sales issued on Monday, August 8, 2022 (PED 08/14/22), Vietjet Air (978/VJ) will accept Visa and Mastercard as forms of payment through ARC.

Upcoming My ARC System Maintenance

My ARC will be unavailable during the following dates and times for system maintenance:

  • Sunday, August 14: 1-7 a.m. EDT
  • Sunday, August 21: 1-7 a.m. EDT

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

We apologize for this inconvenience and any impact on your work with ARC tools and products and appreciate your understanding as we improve and upgrade ARC systems.

This advance notice should provide you with adequate time to make any necessary schedule adjustments. Sundays are selected as the day of the week with the lowest level of activity to minimize the impact to My ARC users. Afternoon maintenance hours allow morning access to systems and early morning/late evening IAR BOS files time to complete.

Please check the ARC Status Dashboard for the system status of ARC tools. You may also subscribe to receive email alerts whenever an ARC system encounters an unexpected incident or has scheduled maintenance.

Tip of the Week: Reversing an Authorized and/or Submitted IAR Sales Report

Accuracy is a key component of the sales report. The Authorize Reverse function allows you to electronically retrieve a sales report from ARC to make any changes to a transaction within an already submitted report.

You may only reverse a single submitted sales report before the Tuesday, 11:59 p.m. ET deadline. Once you reverse the authorized status of a report, you are still responsible for authorizing the report again before the Tuesday deadline. Reversing the authorized status of a report restores your ability to add, modify or delete transaction information. 

To reverse the authorization of a sales report:

1. On the IAR homepage, select the box associated with the ARC# to reverse Authorize/Submit.

2. Select the “R” box under the “Rev A/S” header. You will see the “Reverse Authorize Status” screen.

3. Type your password in the “Enter Password” textbox.

4. Select “Submit” to submit the reverse authorize/submit request.