Some Gmail and Google Workspace users have experienced issues receiving ARC Pay chargeback emails, potentially making them unaware of pending disputes or related debits to their bank accounts. While Google works on a permanent fix, please add email@example.com to your safe senders list.
Google Workspace users can customize their spam filter settings to ensure they receive all future emails.
Please contact the ARC Customer Care Center at 855-816-8003 or firstname.lastname@example.org with any questions. We apologize for any inconvenience this issue may cause your agency.
My ARC will be unavailable during the following time for system maintenance:
Sunday, August 21: 1-7 a.m. EDT
During this scheduled time, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.
We apologize for this inconvenience and any impact on your work with ARC tools and products and appreciate your understanding as we improve and upgrade ARC systems.
This advance notice should give you adequate time to make any necessary schedule adjustments. Sundays are selected as the day of the week with the lowest level of activity to minimize the impact to My ARC users.
When an IAR sales report doesn’t contain any transactions (has no activity) and hasn’t been authorized/submitted by the standard 11:59 p.m. ET deadline on Tuesday (or 11:59 p.m. ET on Wednesday during a week with an ARC-recognized Monday holiday), ARC will automatically submit a "No Sales" report on your behalf.
ARC auto-submission of a "No Sales" report may only occur when all previous weeks' sales reports have been authorized and submitted. All financial information on the “Authorize” and “Submit” screens of a "No Sales" report will reflect $0.00.
This ARC auto-submission occurs after 3 a.m. ET in IAR when the system is taken down for daily maintenance. If you are reviewing your sales report between 11:59 p.m. and 3 a.m. ET and notice your sales report has not been auto-submitted, please do not take any action. Manual submission of any sales report after the 11:59 p.m. ET submission deadline will be recognized by the system as a late authorization. There is no late authorization penalty for an unsubmitted "No Sales" report that is auto-authorized by ARC.