REMINDER: ARC Labor Day Holiday Information

ARC's offices will be closed on Monday, September 5, 2022, in observance of Labor Day.

Agencies will have an extra day to finalize their IAR sales report. All sales reports for PED 09/04/22 must be authorized by 11:59 p.m. EDT on Wednesday, September 7, 2022.

Transactions issued in your GDS from Friday, September 2, 2022, to Sunday, September 4, 2022, may be voided or modified in the GDS or IAR until Tuesday, September 6, 2022.

ARC’s Customer Care Center hours for the week of September 5 are:

  • Monday: Closed

  • Tuesday: 9 a.m. to 9 p.m. EDT

  • Wednesday: 9 a.m. to 9 p.m. EDT

  • Thursday-Friday: 9 a.m. to 7:30 p.m. EDT

DON’T FORGET: ARC Fraud Awareness Month

ARC will host its fifth annual Fraud Awareness Month to discuss the challenges in combating fraud and practical tips and tools to protect agencies and businesses.

Tip of the Week: Granting a GDSAccess to View a Memo in Memo Manager

An agent may assign a system provider (global distribution provider, or GDS) access to a memo when they need the GDS to support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo. If a GDS subscribes to Memo Manager, agents can grant them access to view the memo, add correspondence or attach supporting documentation. Amadeus, Sabre and Travelport are currently GDS subscribers. To grant access to a specific memo, simply scroll to the GDS Access section, select the GDS, and the Add link.  

When granting a GDS access to a memo, the associated ticket information must be included. The ticket information is shown in the memo's Ticket Information section on the “Memo Details” tab.

Please note: If the ticket information is blank, the GDS will not be able to view the memo, even if they have access. 

Agents under the Travelport umbrella (i.e., Apollo, Galileo, or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly, it will not be reviewed since the GDSs do not have access to each other’s ticketing information.