Effective with sales issued on Monday, September 19, 2022 (PED 09/25/22), CemAir (225/5Z) will begin accepting Visa, Mastercard, and UATP as forms of payment through ARC.
Effective with sales issued on Monday, September 19, 2022 (PED 09/25/22), Swiss International Airlines (724/LX) will begin accepting China Union Pay and Discover as forms of payment through ARC.
Effective with sales issued on Monday, September 19, 2022 (PED 09/25/22), Air Premia (350/YP) will begin accepting Visa and MasterCard as forms of payment through ARC.
Intermittent interruptions of the My ARC service will occur on Sunday, September 25, 2022, and Sunday, October 9, 2002, 2-5 p.m. EDT due to a system upgrade. This may impact your access to applications from your My ARC tool list. If maintenance is completed prior to the scheduled end time, all access will be restored at that time.
We apologize for this inconvenience and any impact on your work with ARC tools and products and appreciate your understanding as we improve and upgrade ARC systems.
Please share this information with others in your organization that may be impacted by this scheduled maintenance.
As announced in the PED 04/05/20 TAC, ARC initially enabled extended ticket validity options beyond the standard 13 months from ticketing issue date to 18, 24, 30 or 39 months to help the global travel community contend with the impacts of COVID-19.
ARC is pleased to offer airlines the additional ticket-processing validity options of 48 months and 60 months from the ticket issue date.
The airline’s ticket validity selection becomes effective in Interactive Agent Reporting(IAR) for all ARC-accredited agencies. Agents should review and comply with each airline’s ticket validity rules in the Airline Participation Tool as airlines can modify ticket-processing validity options at their discretion. Airlines that choose one of the extended ticket-processing validity options will communicate their policy to agencies and global distribution systems (GDSs).
Please note: This enhancement only applies to ARC settlement processes. The GDSs or airlines may have their own limitations that impact the time tickets are available for refund or reissue.
To support the additional extended airline ticket-processing validity options of 48 and 60 months, ARC has enhanced both IAR sales report access and Document Retrieval Service (DRS) history to allow viewing of data up to 60 months after ticket issue date.
The IAR homepage default view will continue to display the three most current sales report period ending dates (PEDs), but you may now also view older IAR sales reports and create IAR Back Office System (BOS)summary files of older reports.
Please see the PED 08/29/21 TAC for examples of how to view older IAR sales reports. Starting with that PED, IAR access was extended from the three most current sales report PEDs to all sales reports from the previous 39 months. Currently, the oldest available IAR sales report is PED 12/02/2018. Once the IAR database reaches a 60-month history, the maximum number of PEDs shown will be 60 months.
DRS users can now search and view transaction and sales report data up to 60 months after ticketing date of issue. Before this enhancement, DRS displayed a maximum of 39 months of data.
Agencies with questions may contact ARC’s Customer Care Center at firstname.lastname@example.org or 1-855-816-8003.
ARC DRS offers three search options to help locate and view a document: Quick Search, Passenger Search and Transaction Search.
Quick Search allows you to search by either document number, date of issue, passenger name record (PNR) or PED.
Passenger Search allows you to search by month and year of processing, credit card number or the last name of a passenger.
Transaction Search allows you to search by document number, a range of document numbers, the data of issue or beginning PED.
You can further refine your search by using a last name, document type or payment type.