Tunisair No Longer Accepts Visa or Mastercard

Effective PED 10/23/22, Tunisair (TU/199) no longer accepts Visa or Mastercard as forms of payment through ARC. 


2022 Quarterly Transaction Fees – Third Quarter

See the chart below outlining the tiered fee structure for agent/CTD transaction fees assessed quarterly.

Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after October 20, 2022.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999

$0.016

Tier 2

2,225,000 – 5,999,999

$0.015

Tier 3

6,000,000 or more

$0.014

ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

Please note: There is a $25 nonrefundable fee for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.


Holiday Information – Election Day and Veterans Day

ARC offices will be closed Tuesday, November 8, 2022, and Friday, November 11, 2022, in observance of National Election Day and the Veterans Day holiday.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued Monday, November 7, 2022, will be extended until Wednesday, November 9, 2022. The GDS/IAR reconciliation dates for tickets issued Thursday, November 10, 2022, will be extended until Monday, November 14, 2022.

Holiday Sales Report Submission and Bank Draft Date

Weekly sales reports for PED 11/06/22 must be authorized by 11:59 p.m. EST on Wednesday, November 9, 2022. Due to Friday, November 11, 2022, being a bank holiday, all debit/credit drafts will take place on Monday, November 14, 2022.

ARC Customer Care Center Holiday Schedule

ARC’s Customer Care Center will be open Monday, November 7, 2022; Wednesday, November 9, 2022; and Thursday, November 10, 2022.

The office hours for the holiday week are:

  • Monday: 9 a.m.- 9 p.m. EST

  • Tuesday: Closed

  • Wednesday: 9 a.m.- 9 p.m. EST

  • Thursday: 9 a.m.-7:30 p.m. EST

  • Friday: Closed


Updates Coming to ARA and CTDRA

ARC is making minor updates to the ARA and CTDRA that will take effect November 14, 2022. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.

Changes to ARA:
Summary (PDF)
Full review (PDF)

Changes to CTDRA:
Summary (PDF)
Full review (PDF)

Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after November 14, 2022, serves as your acceptance of the amendments.


Tip of the Week: Are You Missing a Transaction from IAR?

If a transaction you’ve issued in your GDS does not appear in your IAR sales report, it is recommended you log in to Document Retrieval Service (DRS) and perform an initial Quick Search. If the message “No Matching Documents Found for Your Search” is displayed, your GDS provider did not send the transaction to ARC.

If this happens, please contact your GDS provider so they can investigate why that specific transaction was not sent.

You can add a missing transaction into IAR by selecting the “ADD” tab and manually entering the missing data.