Scheduled My ARC System Maintenance – October 30

Brief intermittent interruptions of the My ARC service will occur on Sunday, October 30, 2022, from 2 to 5 p.m. EDT due to a system upgrade. This may temporarily impact your access to applications from your My ARC tool list. If maintenance is completed prior to the scheduled end time, all access will be restored at that time.

We apologize for this inconvenience and any impact on your work with ARC tools and products and appreciate your understanding as we improve and upgrade ARC systems.

Please share this information with others in your organization that may be impacted by this scheduled maintenance.

2022 Quarterly Transaction Fees – Third Quarter

See the chart below outlining the tiered fee structure for agent/CTD transaction fees assessed quarterly.

Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after October 20, 2022.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999


Tier 2

2,225,000 – 5,999,999


Tier 3

6,000,000 or more


ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

Please note: There is a $25 nonrefundable fee for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.

Holiday Information – Election Day and Veterans Day

ARC offices will be closed Tuesday, November 8, 2022, and Friday, November 11, 2022, in observance of National Election Day and the Veterans Day holiday.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued Monday, November 7, 2022, will be extended until Wednesday, November 9, 2022. The GDS/IAR reconciliation dates for tickets issued Thursday, November 10, 2022, will be extended until Monday, November 14, 2022.

Holiday Sales Report Submission and Bank Draft Date

Weekly sales reports for PED 11/06/22 must be authorized by 11:59 p.m. EST on Wednesday, November 9, 2022. Due to Friday, November 11, 2022, being a bank holiday, all debit/credit drafts will take place on Monday, November 14,2022.

ARC Customer Care Center Holiday Schedule

ARC’s Customer Care Center will be open Monday, November 7, 2022; Wednesday, November 9, 2022; and Thursday, November 10, 2022.

The office hours for the holiday week are:

  • Monday: 9 a.m.9 p.m. EST

  • Tuesday: Closed

  • Wednesday: 9 a.m. 9p.m. EST

  • Thursday: 9 a.m.7:30 p.m. EST

  • Friday: Closed

Tip of the Week: New Enhancements to IAR

You can now view older IAR sales reports with the expanded IAR sale history.  

Currently, the oldest available IAR sales report is PED 12/02/2018. Once the IAR database reaches a 39-month history, the maximum number of PEDs shown will be 39 months. The IAR homepage default view will continue to display the three most current sales report period ending dates (PEDs), butyou can now also view older IAR sales reports and create IAR BOS Summary files for older reports.

To view a single past-date IAR sales report: 

  1. From the IAR home page, enter the Sunday PED of the report you would like to view into the PED box using the standard DDMMMYY format (08AUG21). 

  1. Select Enter or Create List to display the requested sales report. 

  1. Select the ARC# hyperlink to access the report. 

  1. You may then view any document contained in that sales report. 

  1. Select Home to return to the list. 

  1. To return to the default IAR list display of the three most current sales reports, clear the PED box.