Scheduled My ARC System Maintenance – Feb. 5 & Feb. 12

My ARC will be unavailable on the following dates and times:

  • Sunday, February 5: 1-7 a.m. EST

  • Sunday, February 12: 1-7 a.m. EST

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Tip of the Week: How to verify if an MCO Has Been Exchanged

When a Miscellaneous Charge Order (MCO) has been exchanged, ARC's Document Retrieval Service (DRS) will display the associated new exchange transaction information. In addition to the MCO’s original issue information, DRS will list the new document number for which the MCO was exchanged, the issue date of the exchange and the PED (Period Ending Date). An unused MCO will be displayed in DRS only with its original issue information in a single row of data. Please note that DRS will not be updated or reflect usage when the MCO is used directly with the airline.