Presidents Day Holiday Information

ARC offices will be closed on Monday, February 20, 2023, in observance of Presidents Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued from Friday, February 17, 2023, to Sunday, February 19, 2023, will be extended until Tuesday, February 21, 2023.

Sales Report Submission

Weekly sales reports for PED 02/19/23 must be authorized by 11:59 p.m. EST on Wednesday, February 22, 2023.

Scheduled My ARC System Maintenance – Feb. 5 & Feb. 12

My ARC will be unavailable on the following dates and times:

Sunday, February 5: 1-7 a.m. EST

Sunday, February 12: 1-7 a.m. EST

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Tunisair Removes Form of Payment

Effective immediately, Tunisair (199/TU) no longer accepts Japan Credit Bureau (JCB) as a form of payment through ARC.

Tip of the Week: Customizing Training for Agents

Does your agency need training on specific topics, but you need assistance facilitating the training?

ARC offers multiple options for all training levels, the number of agents at any location and the desired training method. Most importantly, we can provide training flexibility that best suits you and your agency.

Below are suggested training topics:

  • Credit Card Processing

  • ARC Memo Manager (AMM)

  • Interactive Agent Reporting (IAR)

  • ARC Pay

We have made the process easy for you. Click here to learn more and complete the customized training request form.