Scheduled System Maintenance – March 12, 2023

On Sunday, March 12, 2023, from 1 a.m. - 7 a.m. EST, all My ARC tools and services will be unavailable to complete a system upgrade. During this scheduled time, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. If maintenance is completed prior to the scheduled end time, all access will be restored at that time.  

ARC understands that any system outage is an inconvenience, and we apologize for any impact this may have on your work. Your understanding and patience are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled maintenance.

Tip of the Week: Granting Access in Memo Manager

ARC's Memo Manager allows you to grant access to your GDS to view a memo, add correspondence or attach supporting documentation to a specific memo. An agent assigns a GDS access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo.

The associated ticket information must be included when granting GDS access to a memo. The ticket information is shown in the memo's Ticket Information section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS cannot view the memo, even if you have granted them access.

In addition, agents under the Travelport umbrella (e.g., Apollo, Galileo, or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly, it will not be reviewed because the GDSs do not have access to each other’s ticketing information.