HK Express (HK/128) Deletes from ARC

HK Express (HK/128) will voluntarily delete from ARC effective Monday, April 24, 2023 (PED 04/30/23). ARC will continue to process cash and credit card refunds until further notice. Should you have any questions, please email the airline directly at

Scheduled My ARC System Maintenance – April 30, 2023

Brief intermittent interruptions of the My ARC service may occur on Sunday, April 30, 2023, from 2-8 p.m. EDT due to a system upgrade. Although minimal disruptions are expected for most applications, there may be times when access to My ARC tools, including Memo Manager and IAR, will be unavailable.

ARC understands that any system outage is an inconvenience, and we apologize for any impact this may have on your work. Your patience and understanding are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled maintenance.

Scheduled My ARC System Maintenance – May 7 & May 14, 2023

My ARC will be unavailable on the following dates and times:

  • Sunday, May 7, from 1-7 a.m. EDT

  • Sunday, May 14, from 1-7 a.m. EDT

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

FRAUD ALERT:  Ongoing Phishing Email Scheme

Please share this information with your organization to help prevent fraud.

Unauthorized ticketing fraud activity has increased, and there are no signs of it slowing down.

Fraudsters will send phishing emails to entice recipients to select a “sign-in” box and enter their credentials. The sign-in link in these emails is controlled by the fraudster, allowing them to obtain the user’s GDS login credentials.

Reminder: No system provider will ever ask customers to log into the GDS via email.

Please take note of the suspicious items in the example email below:

The email was sent from the domain,  created on May 17, 2022.

There are several spelling errors throughout: “information,” “training” and “Sabreis.”

Graphical user interface, text, application

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Safeguard your IT environment by implementing policies and procedures such as updating passwords and login credentials every 30-90 days and validating email senders and hyperlinks before clicking and engaging (i.e., opening, forwarding and replying to emails).

To help you stay informed, Cornelius Hattingh and Doug Nass from ARC’s revenue integrity team host webinars throughout the year. Information about our July 12 webinar is coming soon. Until then, you can see all on-demand webinars here.

How to Dispute a Memo in Memo Manager

ARC Memo Manager allows you to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo using the Dispute button on the top of the Memo Details page, or by using the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in public correspondence does not change the status of the memo to a disputed status.

To dispute a memo:

  • Click the “Dispute” button. The “Memo Manager – Dispute” screen will appear.

  • Type the dispute dollar value in the “Dispute Amount” field.

  • Type any comments concerning the dispute in the “Comment (public)” textbox.

  • If you need to attach supporting documentation, click the “Attach File” link.

  • Click the “Submit” button.

  • The “Memo Manager – Save” screen asks, "Do you want to submit changes?"

  • Click the “Yes” button to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending.” The Airline will then either accept or reject the dispute. Airlines can set a limit on the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.