Scheduled My ARC System Maintenance – May 21

My ARC will be unavailable for system maintenance Sunday, May 21, 2023, from 1-7 a.m. EDT.

You will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

We apologize for any inconvenience or impact this may have on your work with ARC tools and products. The intent of this notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Memorial Day Holiday Information

ARC offices will be closed Monday, May 29, 2023, in observance of Memorial Day.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Friday, May 26, 2023, to Sunday, May 28, 2023, may be voided in the GDS until 11:59 p.m. local time on Tuesday, May 30, 2023.

Sales Report Submission

Weekly sales reports for PED 05/28/23 must be authorized by 11:59 p.m. EDT on Wednesday, May 31, 2023.

ARC’s Customer Care Center Memorial Day hours are as follows:

  • Monday, May 29: Closed

  • Tuesday, May 30: 9 a.m.-9 p.m. EDT

  • Wednesday, May 31: 9 a.m.-9 p.m. EDT

  • Thursday, June 1: 9 a.m.-7:30 p.m. EDT

  • Friday, June 2: 9 a.m.-7:30 p.m. EDT

Fraud Alert: Phishing Email Schemes

Cybercriminals continue to target the agency community through phishing emails, which appear to be from various organizations across all business sectors, including GDSs. These emails entice agents to click on an embedded link and enter their login credentials.

No service provider should request login credentials through email. If you receive such a request, it is essential to validate it with your service provider.

Fraudsters can manipulate your reservation systems and cause financial harm to your agency if they compromise your credentials. It is critical to train your staff to avoid entering their login credentials into any links provided in emails and to be vigilant and suspicious of any webpage requesting authorization.

Safeguard your IT environment by implementing policies and procedures such as updating passwords and login credentials every 30-90 days and validating email senders and hyperlinks before clicking and engaging (i.e., opening, forwarding and replying to emails).

Please contact your service providers or email ARC at if you need assistance.

Visit our on-demand webinar page to view the latest fraud awareness videos.

Tip of the Week: Paying an Inactive Memo

Airlines can set an age limit for their memos. The memo becomes inactive if no action is taken on a memo within the specified timeframe. When a memo is in an inactive state, you will not be able to dispute it. The airline does have the ability to, at its discretion, reactive memos that have become inactive.

Even if the memo is in an inactive status, you can still make a payment on it. To make a payment, simply click the Pay button at the top of the Memo Details page. Then, the memo will change to an “Open- Payment Pending” status, and you can process another memo in that status.