Memorial Day Holiday Information

ARC offices will be closed Monday, May 29, 2023, in observance of Memorial Day.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Friday, May 26, 2023, to Sunday, May 28, 2023, may be voided in the GDS until 11:59 p.m. local time on Tuesday, May 30, 2023.

Sales Report Submission

Weekly sales reports for PED 05/28/23 must be authorized by 11:59 p.m. EDT on Wednesday, May 31, 2023.

ARC’s Customer Care Center Memorial Day hours are as follows:

  • Monday, May 29: Closed

  • Tuesday, May 30: 9 a.m.-9 p.m. EDT

  • Wednesday, May 31: 9 a.m.-9 p.m. EDT

  • Thursday, June 1: 9 a.m.-7:30 p.m. EDT

  • Friday, June 2: 9 a.m.-7:30 p.m. EDT

Fraud Alert: Phishing Email Schemes

Cybercriminals continue to target the agency community through phishing emails, which appear to be from various organizations across all business sectors, including GDSs. These emails entice agents to click on an embedded link and enter their login credentials.

No service provider should request login credentials through email. If you receive such a request, it is essential to validate it with your service provider.

Fraudsters can manipulate your reservation systems and cause financial harm to your agency if they compromise your credentials. It is critical to train your staff to avoid entering their login credentials into any links provided in emails and to be vigilant and suspicious of any webpage requesting authorization.

Safeguard your IT environment by implementing policies and procedures such as updating passwords and login credentials every 30-90 days and validating email senders and hyperlinks before clicking and engaging (i.e., opening, forwarding and replying to emails).

Please contact your service providers or email ARC at if you need assistance.

Visit our on-demand webinar page to view the latest fraud awareness videos.

Tip of the Week: System Cancel Voids

When the Transaction Type (TT) column in the IAR report shows 'CN' for voids, it indicates System Cancelled voids.

The system creates a canceled void when a communication link problem occurs between the GDS and the carrier. The GDS sends a ticketing request message to the carrier but does not receive a response. Subsequently, the GDS initiates a system cancel message to alert the carrier to void the ticket number.

Despite a break in the ticket sequence, a System Cancelled Void does not generate an asterisk in the IAR transaction list. You do not need to take any action.