MIAT Mongolian Airlines Payment Updates

Effective with sales issued on Monday, June 05, 2023 (PED 06/11/23), MIAT Mongolian Airlines (289/OM) will begin accepting Mastercard and Visa as forms of payment through ARC.

Hong Kong Airlines Payment Updates

Effective PED 06/11/2023, Hong Kong Airlines (HX/851) no longer accepts, American Express, Mastercard, UATP and Visa as forms of payment through ARC. Agents issuing refunds for Hong Kong Airlines are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.

Juneteenth Holiday Information

ARC offices will be closed Monday, June 19, 2023, in observance of Juneteenth.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Friday, June 16, 2023, to Sunday, June 18, 2023, will be extended until Tuesday, June 20, 2023.

Sales Report Submission

Weekly sales reports for PED 06/18/23 must be authorized by 11:59 p.m. EDT on Wednesday, June 21, 2023.

Juneteenth Holiday Office Hours:

  • Monday, June 19: Closed

  • Tuesday, June 20: 9 a.m. - 9 p.m. EDT

  • Wednesday, June 21: 9 a.m. – 9 p.m. EDT

  • Thursday, June 22: 9 a.m. - 7:30 p.m. EDT

  • Friday, June 23: 9 a.m. - 7:30 p.m. EDT

NEW FRAUD ALERT: Inter-Africa travel bookings & inquiries for future Africa-to-Europe routes

ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.

Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:

  • Grammar and spelling errors

  • Urgency in the request

  • Unusual or questionable routings

  • Statements demanding immediate payment

  • Promises for future business

Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer

Kindly let me have the flight options and the fare quote of the below itinerary  for our guest that want to depart  from Various destination  to various destination.

Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.

Below is the itinerary request.

DEPT:              10/06/ 2023
CLASS:             ECONOMY
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings

Treat as soon a possible and send the flight options for immediate payment.

Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap

Purchasing Manager
Oil And Gas

Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.

Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our fraud prevention resources and on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing stopfraud@arccorp.com.

Tip of the Week: Continuing Education Course

Need assistance with the Continuing Education (CE) course? Are you having trouble completing the course or is it still showing as "In Progress" even after completion? Do you wonder why you're unable to proceed to the next module?

To ensure a smooth learning experience, please keep the following guidelines in mind:

  • Complete each lesson and activity in sequential order; random selection is not possible.

  • Answer all assessment questions within the course.

  • Properly exit the course by clicking the exit button located at the top right side.

By following these simple tips, you'll be on track to successfully complete each CE course. Let us know if you require any further support.