ARC offices will be closed Tuesday, July 4, 2023, in observance of Independence Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Monday, July 3, 2023, will be extended until Wednesday, July 5, 2023.
Sales Report Submission
Weekly sales reports for PED 07/02/23 must be authorized by 11:59 p.m. EDT on Wednesday, July 5, 2023.
The office hours for the week are:
Monday, July 3: 9 a.m. - 9 p.m. EDT
Tuesday, July 4: Closed
Wednesday, July 5: 9 a.m.–9 p.m. EDT
Thursday, July 6: 9 a.m. - 7:30 p.m. EDT
Friday, July 7: 9 a.m. - 7:30 p.m. EDT
ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.
Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:
Grammar and spelling errors
Urgency in the request
Unusual or questionable routings
Statements demanding immediate payment
Promises for future business
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer
Kindly let me have the flight options and the fare quote of the below itinerary for our guest that want to depart from Various destination to various destination.
Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.
Below is the itinerary request.
 PASSENGER NAME:
 PASSENGER NAME:
DEPT: 10/06/ 2023
RETURN: AFTER TWO WEEKS
AIRLINE: ANY AVAILABLE.
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings
Treat as soon a possible and send the flight options for immediate payment.
Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap
Oil And Gas
Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.
Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our fraud prevention resources and on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing firstname.lastname@example.org.
Did you know ARC has enhanced the Interactive Agent Reporting (IAR) system to systematically link a residual value Electronic Miscellaneous Document (EMD) and MCOs, resulting from a GDS-issued exchange to its associated exchange transaction?
The residual value document auto-linking feature reduces the manual effort required to identify and link residual value EMDs and MCOs to their associated exchanges and reduces the number of IAR exchange errors. The residual value document auto-linking feature applies only to residual value EMD or MCO received from the GDS. It does not apply to an MCO or EMD manually entered into IAR by a user.
For more information on linking EMD and MCO,please refer to the Industry Agent’s Handbook (IAH) in Section 5 – IAR under “Exchanges with Non-Refundable Residual Value.”