Updates Coming to ARA and CTDRA

ARC is making updates to the ARA and CTDRA that will take effect September 18, 2023. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.

Changes to ARA:
Summary (PDF)
Full review (PDF)

Changes to CTDRA:
Summary (PDF)
Full review (PDF)

Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after September 18, 2023, serves as your acceptance of the amendments.

2023 Quarterly Transaction Fees – Second Quarter

Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after July 20, 2023. Only one draft will be issued for consolidated drafting agencies.

 If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. 

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999

$0.013

Tier 2

2,225,000 – 5,999,999

$0.012

Tier 3

6,000,000 or more

$0.011

ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

Please note: There is a $25 nonrefundable fee for all returned drafts.

If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.

NEW FRAUD ALERT: Inter-Africa travel bookings and inquiries for future Africa-to-Europe routes

ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.

Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:

  • Grammar and spelling errors

  • Urgency in the request

  • Unusual or questionable routings

  • Statements demanding immediate payment

  • Promises for future business


Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer

Kindly let me have the flight options and the fare quote of the below itinerary  for our guest that want to depart  from Various destination  to various destination.

Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.
 
Below is the itinerary request.

[1] PASSENGER NAME:
[2] PASSENGER NAME:
ROUTES:            LAGOS/NAIROBI/LAGOS
DEPT:              10/06/ 2023
RETURN:            AFTER TWO WEEKS
CLASS:             ECONOMY
AIRLINE:           ANY AVAILABLE.
---------------------------------------------------------------------
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings
................................

Treat as soon a possible and send the flight options for immediate payment.

Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap

Regards
Purchasing Manager
Oil And Gas
 

Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.

Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our fraud prevention resources and on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing stopfraud@arccorp.com.

Tip of the Week: Agent Automated Deduction (AAD)

An Agent Automated Deduction (AAD) is a request for reimbursement from an airline for an error in a transaction reported in a previous sales report within one of the last 12 PEDs. It may be used to correct a mistake on a transaction in the sales report (overpayment on a transaction, incorrect commission, etc.) An agent may claim up to $25 on an ARC-settled document but is limited to one AAD per document.

To create an AAD, follow these steps:

  • Sign in to your IAR sales report.

  • Click the Add tab.

  • Choose TD-AAD. Type in the 14-character ticket number to the right of the screen.

  • Click Go.

The AAD screen will then display the values originally settled for the ticket. From here, you can make the necessary adjustments in the “Should Be” column and change the net remit accordingly.

ARC will process AADs included in an IAR Sales Report; however, the agent is responsible for researching and verifying the circumstances of the transaction. Please note that entering the AAD in IAR does not imply that the airline agrees with the amount or circumstances surrounding the AAD.