ARC systems will be unavailable on Sunday, September 24, from 10 a.m. – 10 p.m. ET. During this scheduled time, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. This system outage is necessary to install a new firewall.
ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact on you, Sunday was selected for this update because this is the day of the week with the lowest level of user activity.
Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.
Voids in the IAR report that the Transaction Type (TT) column shows as “CN” are System Cancelled Voids.
A System Canceled Void is created when there is a communication link problem between the GDS and the carrier. When the GDS sends a ticketing request message to a carrier and does not receive a response, the GDS then initiates a system cancel message, which alerts the carrier to void the ticket number.
A System Cancelled Void will not generate an asterisk in the IAR transaction list despite a break in the ticket sequence. No action is needed on your part.