Avianca Joins ARC's Direct Connect (NDC) Program

ARC has finalized Avianca’s New Distribution Capability (NDC) implementation with the ARC Direct Connect program. The partnership enables Avianca to offer robust content and detailed information through its booking platforms for corporate travel buyers and travel agencies while providing a consistent settlement experience through ARC’s trusted platform. Read more about Avianca and how this innovative solution will help them expand their offerings in Latin America.

Fastjet (FN/334) Payment Update

Effective with sales issued on Monday, September 25, 2023 (PED 10/01/23), Fastjet (FN/334) will begin accepting Mastercard and Visa as forms of payment through ARC.

Air Belgium (KF/142) Terminates from ARC

Air Belgium (KF/142) will terminate from ARC effective immediately, September 22, 2023 (PED 09/24/23). Transaction processing is no longer supported by ARC, but cash refunds will remain open for processing through PED 10/15/2023. Please submit any outstanding cash refunds in your IAR report by October 15, 2023. If you have questions, please visit the airline’s website at Air Belgium.

Zero Value Transaction (ZVT) Enhancement

We are pleased to announce that on October 5, 2023, our modernization efforts will change how we process Zero Value Transactions (ZVT). 

We will now support any ZVT with a credit form of payment. 

Before this enhancement, ARC required all zero-value sales and refunds to have a cash or check form of payment and exchanges to have a cash, check or even form of payment. Interactive Agent Reporting (IAR) flagged these transactions with a Form of Payment (FOP) error requiring agents to manually remove the credit card number and change the FOP to CASH, CHECK or EVEN.   

This enhancement addresses two issues created by this FOP error:  

  • Eliminates manual work for the agencies – Allowing a credit card FOP on zero-value transactions reduces the volume of errors agents need to correct each week, saving time and resources required to correct errors manually.  

  • Retains original data – Retaining the original credit card FOP will eliminate the resources required to research the original credit card and correct FOP errors in the event an even exchange is refunded or exchanged in the future

If you have questions about this enhancement, please visit our FAQ document or contact Customer Care at 855-816-8003 or

Document Retrieval Service Scheduled Upgrade

On Thursday, September 28, 2023, ARC will be re-platforming our Document Retrieval Service (DRS). No downtime or outages are expected during the upgrade.

The new platform will improve stability and allow ARC to make updates more easily to meet your needs. While no functionality is changing with this upgrade, some areas of DRS may look slightly different.

If you have any questions about this change, please contact our Customer Care at 855-816-8003 or

Tip of the Week: What does the IAR message “INVALID DOC STATUS” mean?

The message INVALID DOC STATUS is a common error agents encounter when viewing a list of IAR errors in their sales report. Once you access the transaction, you will see a longer description of that error message: ERROR - Check document current status not valid for exchange/refund.

This message indicates that the listed ticket may not have been settled in IAR or is otherwise ineligible for exchange or refund. Here are two things you can do to verify the document’s status:

  • You may use the LO (List Old) functionality on the IAR View Only tab to look up the document and verify whether it has been used in another exchange or refund transaction.

  • Check the Document Retrieval Service (DRS) system to verify the document's status and whether it was settled in IAR.

If the document has not been reported or used in a different refund or exchange, you must find an alternative ticket to use or settle the new transaction as a straight sale.