Air Belgium (KF/142) was terminated from ARC on September 22, 2023 (PED 09/24/23). ARC no longer supports transaction processing, and a decision was made to turn off cash refunds effective immediately on Friday, September 29, 2023. Please submit any outstanding cash refunds directly to the airline. If you have refund questions, email Air Belgium at trade@airbelgium.com or visit their website for additional information.
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts on or after October 19, 2023. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
|
|
Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.013 |
|
Tier 2 |
2,225,000 – 5,999,999 |
$0.012 |
|
Tier 3 |
6,000,000 or more |
$0.011 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.
We are pleased to announce that on October 5, 2023, our modernization efforts will change how we process Zero Value Transactions (ZVT).
We will now support any ZVT with a credit form of payment.
Before this enhancement, ARC required all zero-value sales and refunds to have a cash or check form of payment and exchanges to have a cash, check or even form of payment. Interactive Agent Reporting (IAR) flagged these transactions with a Form of Payment (FOP) error requiring agents to manually remove the credit card number and change the FOP to CASH, CHECK or EVEN.
This enhancement addresses two issues created by this FOP error:
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Eliminates manual work for the agencies – Allowing a credit card FOP on zero-value transactions reduces the volume of errors agents need to correct each week, saving time and resources required to correct errors manually.
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Retains original data – Retaining the original credit card FOP will eliminate the resources required to research the original credit card and correct FOP errors in the event an even exchange is refunded or exchanged in the future.
If you have questions about this enhancement, please visit our FAQ document or contact Customer Care at 855-816-8003 or ccchelp@arccorp.com.
Did you know ARC has enhanced the Interactive Agent Reporting (IAR) system to systematically link a residual value Electronic Miscellaneous Document (EMD) and Miscellaneous Charge Orders (MCO) resulting from a GDS-issued exchange to its associated exchange transaction?
The residual value document auto-linking feature reduces the manual effort required to identify and link residual value EMDs and MCOs to their associated exchanges and reduces the number of IAR exchange errors. The residual value document auto-linking feature applies only to residual value MCO or EMD received from the GDS. It does not apply to an MCO or EMD manually entered into IAR by a user.
For more information on how to link Electronic Miscellaneous Documents (EMD) and MCO, please refer to the Industry Agent’s Handbook (IAH) in Section 5 – IAR under “Exchanges with Non-Refundable Residual Value” for more details.