Euroairlines Payment Update

Effective with sales issued on Monday, October 30, 2023 (PED 11/05/23), Euroairlines (Q4/291) will begin accepting Mastercard and Visa as forms of payment through ARC.

Northern Pacific/Ravn Alaska changed its name to New Pacific/Ravn Alaska

Northern Pacific/Ravn Alaska (7H/808) changed its name to New Pacific/Ravn Alaska (7H/808) effective immediately. New Pacific Airlines currently operates out of Ontario, Canada (ONT) to U.S. destinations Las Vegas (LAS), Nashville (BNA) and Reno (RNO). Ravn Alaska operates out of Anchorage, Alaska (ANC) to various destinations in Alaska.

For inquiries, reservations or sales information, please contact the offices listed below:

New Pacific Airlines Contact Center

Email: contact@np.com

Toll-free: 888-399-0814

Local: 907-266-8400

Website: https://np.com/

Ravn Alaska Contact Center

Email: help@ravnalaska.com

Toll-free: 800-866-8394

Local: 907-266-8394

Website: https://www.ravnalaska.com/

Headquarter Address

4700 Old International Airport Rd.

Anchorage, AK 99502

Modified Reporting Schedule - Expedited Exchanges

Effective November 2, 2023, our modernization initiatives will accelerate the exchange process reporting schedule.

Error-free exchanges will now be locked down one business day after transaction issuance and transmitted to airlines on the same processing schedule as sales and refunds, and data for credit billing or refunds will be accelerated to credit card processors on the same schedule as refunds.

This enhancement provides:

  • Faster credit billing/refund for exchanges where the cardholder has an additional collection or residual refund value.

  • Reduced customer call volume and credit card inquiries/chargebacks for late refunds.

  • Accelerated exchange data transmission to airlines.

The specifics of this project include:

  • Error-free exchanges loaded in ARC’s Interactive Agent Reporting (IAR) will be locked down the next business day at 11:59:59 p.m. ET (Eastern Time), the same as sales and refunds.​

  • Error-free Miscellaneous Charge Orders (MCOs) and Electronic Miscellaneous Documents (EMDs) loaded in IAR will be locked down the next business day at 11:59:59 p.m. ET. This applies to MCOs and EMDs that are sales or part of an exchange.

  • Exchanges loaded in IAR in error that are corrected after the next business day at 11:59:59 p.m. ET will be locked down immediately upon error correction, the same as sales and refunds. 

Recommended Action Items:

  • It is strongly encouraged that all errors are corrected, and sales reports are reconciled daily. Exchange transactions with an IAR-identified error status that are not corrected within that sales reporting PED will be moved or rolled over to the next IAR sales report PED with a dual status of “OE” (Out of Period) and Error.

  • If your agency uses IAR BOS Detail files, you may need to add the “EXCH” qualifier in your Scheduled Tables settings for each day's BOS creation.

Visit our Exchange Best Practices and FAQ for more information on exchanges and the above changes. 

If you have questions about this change, contact our Customer Care at 855-816-8003 or ccchelp@arccorp.com.

Scheduled My ARC System Maintenance – November 5 & November 12

My ARC will be unavailable on the following dates and times:

  • Sunday, November 5: 1-7 a.m. ET

  • Sunday, November 12: 1-7 a.m. ET

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact on you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Tip of the Week: IAR Error Message "Inaccessible Sales Report"

What to do if you receive the IAR error message "Inaccessible Sales Report?”

When authorizing and submitting your weekly sales report, you may get the error message “Inaccessible Sales Report.” Do not be alarmed if you receive this message, as there is nothing wrong with your report.

Simply close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right-hand corner of the IAR sales report screen and then open IAR again. You should then be able to authorize and submit your sales report.